Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,335 Reviews)
Rating breakdown 3,335 reviews
5 Stars
1,801
4 Stars
920
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,427 out of
2,888)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
1
Stopped working in less than 2 years
on October 27, 2025
Posted by: Liz L
Lasted less than 2 years and the fridge itself seems very cheaply made. You also have to constantly buy air filters and expensive water filters so keep that in mind when purchasing.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #829264.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #829264.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fit for purpose
on October 28, 2025
Posted by: AFB$
from New Jersey
[This review was collected as part of a promotion.] One month in, working fine. Don’t like the full width bottom bin. Need to open both doors to open bin and it takes up too much space that could be used for better shelf spacing, plus it pushes up the door storage to clear that bin, not allowing for tall items to be stored in doors. Like to keep milk at back of refrigerator but shelf spacing does not allow for height of milk container, forcing me to store on foldable half shelf. Not the end of the world but interior spacing could be better.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
A little smaller then we thought but works great f
on October 28, 2025
Posted by: Susan
from Montevideo MN
[This review was collected as part of a promotion.] We are enjoying our new appliance. It fits well in our smaller home.
Written by a customer while visiting whirlpool.com
Customer Rating
4
The best !
on October 29, 2025
Posted by: Ronald
from Welland , ON
[This review was collected as part of a promotion.] We were in desperate need of a new fridge. I checked several products including reviews & decided this one was the best in terms of features, price& reviews…. We are so happy with its functionality.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very pleased
on October 30, 2025
Posted by: HLRI
[This review was collected as part of a promotion.] One week in with our new refrigerator. So far we are getting used to it having had a side by side for 25 years. My only slight negative observation is that after using the water dispenser a small amount of water continues to drip. I try to dab the spout but it still drips. Probably just remaining water in the line.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy with 30 inches
on October 31, 2025
Posted by: .....
[This review was collected as part of a promotion.] We were limited by 30 inch width. We were thrilled to find a french-door fridge with water in the door. So far, we love it! We haven't been disappointed by Whirlpool appliances in the past, and this fridge keeps that record going.
Written by a customer while visiting whirlpool.com
Customer Rating
5
The fridge has everything I need.
on November 1, 2025
Posted by: Norm T
from Indianapolis, Indiana
[This review was collected as part of a promotion.] This fridge is the right size for me and I am happy with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on November 2, 2025
Posted by: Review of refrigerator
[This review was collected as part of a promotion.] We love our new fridge! The only downside is that it’s not as wide as we would have liked, but the extra depth helps make up for that. Love the drop down shelf which is nice for taller things that don’t fit in the doors. But at the same time by having that drop down shelf it reduces how much shelf space we have for other stuff in the fridge.The only other issue is that the doors don’t open as far as our old refrigerator doors did. The freezer is a decent size, but it would be better if the bottom part under the ice maker shelf was one big section instead of divided. It limits us on how big of stuff we can put in the freezer. We love the indoor water dispenser.
Written by a customer while visiting whirlpool.com