Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,335 Reviews)
Rating breakdown 3,335 reviews
5 Stars
1,801
4 Stars
920
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,427 out of
2,888)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
2
Ok Fridge
on August 24, 2025
Posted by: bobo
[This review was collected as part of a promotion.] Doors dont close all the way when using the hinges and door gets stuck and you need to slam it. Small width fridge with water and french doors is a good option but the door will be an issue
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 779508.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 25, 2025
Posted by: Lady 43
from Kentucky
[This review was collected as part of a promotion.] I am very happy with my new fridge. It's just right for me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Longer Warranty
on August 25, 2025
Posted by: Subub
[This review was collected as part of a promotion.] I want an extended warranty for this appliance which is a replacement for one that lasted less than 5 years, and could not be repaired.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible product
on August 26, 2025
Posted by: Disappointed
from Mishawaka in
[This review was collected as part of a promotion.] I’ve had issues since I purchased this. Refrigerator freezes food in the produce bins deli bins and bottom shelf. The repair company whirlpool has sent to repair the issue hasn’t been able to identify what the issue is.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 785051.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 785051.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on August 28, 2025
Posted by: capwap
[This review was collected as part of a promotion.] So far so good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Shelving set up.
on August 29, 2025
Posted by: ICE MAN
from Minnesota
[This review was collected as part of a promotion.] I really like the ice maker. Shelving set up is great. Well lite.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful
on August 29, 2025
Posted by: Sassy1
[This review was collected as part of a promotion.] I didn’t have it a week and ten ice maker and water stopped working. I was told by the technician that the lines froze up he had it working and then it froze up again now I have to wait 6 weeks before anyone can come out again
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 787975
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 30, 2025
Posted by: Jack
from Green Bay WI
[This review was collected as part of a promotion.] We’re pleased with the refrigerator overall, however, the fruit and vegetable drawers do not fully close properly.
If you have suggestions how to fix this problem, please notify us. Thank you.
If you have suggestions how to fix this problem, please notify us. Thank you.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com