Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,337 Reviews)
Rating breakdown 3,337 reviews
5 Stars
1,802
4 Stars
921
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,429 out of
2,890)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
1
Very poorly designed
on August 4, 2024
Posted by: Daisy6570
[This review was collected as part of a promotion.] The inside of the refrigerator was VERY poorly designed! You can't put more than a couple of tall items (bottles of liquid, etc.) In it unless you completely remove an entire shelf, leaving you with even less storage room. The vegetable drawer brackets are so flimsy that you can't put much in the drawers otherwise the tracks bend and the drawers fall out. The ice cube tray barely holds any ice cubes and the freezer space in general is extremely tiny. I'm am so very disappointed in this refrigerator. I would NOT recommend buying it.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #573946.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #573946.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible Refrigerator- DO NOT BUY
on August 5, 2024
Posted by: Brian
Horrible refrigerator, the compressor failed after three months. The factory warranty covered a repairman to come out to fix it, but I lost an entire refrigerator and freezer worth of food in the process with no reimbursement from Whirlpool. Embarrassing that their appliance would fail with only a few months of use.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 574169.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 25, 2024
Posted by: Carol$
from Kewadin Michigan.
[This review was collected as part of a promotion.] Only had fridge about 2 weeks , only thing I have to say is there is no manual. Trying to find it on line seems to be hard. Every time I put in the model number it can’t seem to find it. Is it possible to email one?
Thanks!
Thanks!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Absolute Garbage
on September 12, 2024
Posted by: Chelsea2015
from Illinois
This refrigerator before two years old broke down and here I am months later still with the same issue. I purchased a Whirlpool Extended Warranty and they cancelled my warranty due to personally feeling my claim is “fraudulent”. I have a toddler I stay home and care for and have to live out of a little fridge in my garage since this awful fridge doesn’t work at all. Repair men have been to my home 4 times and we still have no answer. Do not purchase Whirlpool. My brand new Whirlpool dishwasher went out a month into owning it as well. Whirlpool is cheaply made and their customer service is terrible.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, September 17, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 592195.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice features for small space
on September 14, 2024
Posted by: DebbieD
from Council Bluffs, Iowa
[This review was collected as part of a promotion.] Overall I like the refrigerator. I thought the freezer and the refrigerator door storage would be more than it is. I have trouble finding space for tall soda bottles and some condiments. The adjustable shelf helps. We had to buy the refrigerator sight unseen. It was about the only refrigerator with an icemaker, water filter, black/black stainless and 30". This refrigerator 3 cubic feet smaller than what we had.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
fridge
on September 27, 2024
Posted by: fridge
[This review was collected as part of a promotion.] I got this a month ago and like the fridge but the ice maker is not working and water is coming out from under the fridge. They are supposed to be at my house in a couple of weeks to fix it.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 27, 2024
Posted by: Stopped Cooling
[This review was collected as part of a promotion.] Our refrigerator stopped cooling (both freezer and fridge after 7 months. We called to see about getting it fixed/ replaced and someone was supposed to come by Friday afternoon. Nobody showed and there was no communication made to reschedule or to even let us know they weren't coming. I have to wait to call until Monday to see if we can get someone to come out. Which means one of us is going to have to miss work again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 29, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 614465.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Beautiful but mechanically flawed
on October 30, 2024
Posted by: KevinY
from Davis, CA
Love the look and set up, but it has a couple major flaws. 1) The water dispenses at an angle, not straight down. Can be messy when filling up a water bottle. 2) When the water shuts off after filling the ice trays or a water bottle, the motor makes a loud clunk that reverberates through the pipes in the house. I've had two service calls about it and both times they said it was a design flaw and since there were no bulletins about it from Whirlpool, they couldn't do anything about it. I even had a water hammer reducer put on the water pipe and that didn't work. When filling the ice at night, the motor shut of CLUNK! wakes us up in our bedroom a floor below. We have to pause the ice maker each night before bed. That noise did not happen on my last fridge, a Maytag. 3) When opening the freezer drawer, the ice tray shut off arm gets pushed up to allow the drawer to open past the ice tray. Often, it scoops up a cube or two that then drops either behind the drawer or it rolls out under the drawer and onto the floor. Happens all the time. Looks like we are stuck with either a lemon or a bad design so buyer beware on this model.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 4, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #615964.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #615964.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com