Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,335 Reviews)
Rating breakdown 3,335 reviews
5 Stars
1,801
4 Stars
920
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,427 out of
2,888)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
4
Love this fridge!
on June 7, 2022
Posted by: CDN_GRL
from Toronto On
[This review was collected as part of a promotion.] We bought this fridge and are really enjoying it! It seems to fit more than our last fridge that was the same size but designed differently. Two items I wish were better: 1) Door shelves height - if you want to store a carton of juice, you have to give up a door shelf & 2) I don’t love how the ice sits open to the other freezer items - wish it was somehow protected
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features, but poor construction
on August 10, 2022
Posted by: Renee
from Jacksonville, Fl
[This review was collected as part of a promotion.] Bought almost a month ago and the freezer keeps getting off track when opening or closing causing it to stop freezing. Construction not sturdy; feels like it’s made from aluminum. I’m a little disappointed with Whirlpool.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on March 16, 2024
Posted by: Mary
[This review was collected as part of a promotion.] I bought it a month ago and already it is not working . Sounds like it is trying to make ice but nothing is happening just a constant intermittent buzzing.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 19, 2024
Thank you for sharing your insights with us, Mary. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 502916.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Failed after 11 days April 2024.
on April 5, 2024
Posted by: Altair
from Livonia, MI
Can’t be zero. Beware, the compressor went 11 days after installation. I was thinking it was a freak lemon thing, so I braved the reviews and ordered anyway. After all the review was for 2022 and it’s now 2024, right?
Wrong. No compressor. More food wasted. Worst experience a few more thousand down the drain.
Wrong. No compressor. More food wasted. Worst experience a few more thousand down the drain.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 9, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 514370.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 8, 2024
Posted by: Very Disappointed
from Somonauk, Illinois
[This review was collected as part of a promotion.] We bought our refrigerator in July 2024 and the compressor has already failed. The repair Rep told me it was a common problem as Whirlpool was constantly changing the design of the compressor due to failure.
We lost almost all of our food in the refrigerator and freezer. Very disappointed that it is also taking more than two weeks to repair. Thank goodness for the 20+ year old refrigerator we kept and put in out garage that is still running like a CHAMP!!
We lost almost all of our food in the refrigerator and freezer. Very disappointed that it is also taking more than two weeks to repair. Thank goodness for the 20+ year old refrigerator we kept and put in out garage that is still running like a CHAMP!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 10, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 637531.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
I wish we could return this fridge, its the worse
on May 21, 2025
Posted by: Lauren
[This review was collected as part of a promotion.] Even on the lowest temp setting the refrigerator will freeze your produce. If it's on a shelf or in a drawer either way it freezes and has to be thrown away. The left door only closes if you push on it hard because of an indoor feature it has to prevent moisture. Thus you can never close the door how you normally would on a fridge you have to close it then push it the rest of the way with force. I wish we could return this fridge, its the worse fridge we have ever used or owned.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 726838
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 726838
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Frustrating!!!
on September 3, 2025
Posted by: she76
from Astorville, ON
[This review was collected as part of a promotion.] Due to size restrictions in my kitchen, I was limited to this particular style of fridge, and unfortunately most brands in this category have a very similar design. While the fridge works fine in terms of cooling and reliability, there are a few design flaws that make it frustrating to use on a daily basis.
Cons:
Shelving layout: The shelf design makes it very difficult to organize items. There isn’t much flexibility in adjusting shelf height, and the spacing doesn’t accommodate taller items without sacrificing a lot of usable space elsewhere. It always feels cluttered, even when the fridge isn’t full.
Lighting: The interior lighting is poor. It doesn’t illuminate the entire fridge, leaving dark areas in the back and on lower shelves. It’s surprisingly difficult to see what’s inside.
Crispers: The crisper drawers are poorly designed. One drawer is 3/4 size and the other is much smaller, which makes the smaller crisper almost useless. A 50/50 split would have been far more practical for everyday use.
Ice maker: The ice machine is slow to produce ice, and the ice tray level is smaller than what I had in a previous fridge of the same size. It makes noticeably less ice, which is disappointing.
Pros:
Pros:
Fits into tight spaces where other fridge styles won’t.
Cooling performance has been reliable so far.
Overall:
This fridge meets the bare minimum in terms of function, but the poor shelving design, uneven crisper drawers, weak lighting, and underperforming ice maker make it a frustrating appliance to live with. Having owned a fridge of the same size before, I know the design can be much better — this one just feels like a step backwards.
This fridge meets the bare minimum in terms of function, but the poor shelving design, uneven crisper drawers, weak lighting, and underperforming ice maker make it a frustrating appliance to live with. Having owned a fridge of the same size before, I know the design can be much better — this one just feels like a step backwards.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 3, 2025
Hello, she76 ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@whirlpool.com with your model, serial, and phone number; Please include review ID # 790733 in the subject line. We look forward to hearing from you! - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy Whirlpool French-Door Refrigerator
on October 17, 2018
Posted by: Tarmast
Gender:Female
The ice maker didn't work at all from the first day that I used it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Social Care, October 18, 2018
Tarmast :
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, Review # 211798742 phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
Whirlpool® Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, Review # 211798742 phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
Whirlpool® Social Care
Written by a customer while visiting whirlpool.com