Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,335 Reviews)
Rating breakdown 3,335 reviews
5 Stars
1,801
4 Stars
920
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,427 out of
2,888)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
1
Not happy
on January 24, 2019
Posted by: UnhappyinOhio
from Ohio
Gender:Female
[This review was collected as part of a promotion.] Have not had the water and ice feature working since installed - it’s been over a month now! My crispers freeze all my produce. Not happy
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Social Care, January 25, 2019
UnhappyinOhio, we're sorry to hear of your experience. We would like to discuss this further with you. Please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your review id 214776779, name, address, a phone number and best time to reach you along with your model and serial number.
Thank you
Social Care Team
Thank you
Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
3
Damaged product
on April 18, 2019
Posted by: Steelers 1
from Guelph
Gender:Male
[This review was collected as part of a promotion.] I got my new fridge and the water dispenser is not put in properly. Waiting for my new fridge to arrive
I would recommend this to a friend!
Response from whirlpool.comBy DOBBSNC, CASOCIALCARE, May 1, 2019
Hello, Steelers 1! We are so sorry to see that this was incorrect upon the delivery of your new refrigerator, this is not the standards we set for our brand. We are glad to hear that you are receiving a replacement for this issue. If you have any additional questions or concerns regarding your refrigerator please send us an email to canadasocial@whirlpool.com. Please include your best contact number, the serial number, and the reference ID 217756540. Thank you -Cody
Written by a customer while visiting whirlpool.com
Customer Rating
5
Right size for small space
on July 17, 2019
Posted by: Sr Still Cooking
from WV
Gender:Female
[This review was collected as part of a promotion.] When our old fridge finally bit the dust we wanted to replace it with one that had a freezer on the bottom but didn't think a 2 door would fit in a small space. This one did and we are pleased with it. Plenty of room in the two doors, a bottom pull out drawer that is wonderful for isolating potentially messy meats, two produce drawers, an adjustable shelf for tall items and a shelf on top for leftovers. We even added a small pull out plastic drawer for easy access to cheese & packaged dairy products. The bottom freezer saves our backs and is plenty roomy. A simple water dispenser in the door works fine and the ice maker is so convenient. Thumbs up on this Whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Buyers Beware
on August 24, 2019
Posted by: smwilliams
from Black Mountain, NC
Gender:Female
I just recently purchased a Whirlpool French Door Refrigerator. I loved the style of it. I had it for a few weeks and started having problems with it. It is still under the 1 year warranty, so Whirlpool sent an appliance repairman to work on it who has not been able to fix the problem. The problem has only gotten worse. This is a huge amount of money to spend on a piece of junk. The store where I bought it will not let me return or exchange the refrigerator. This is a real nightmare!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, digital care, August 27, 2019
Hey smwilliams, we value your time and would like to look into the concerns with your Refigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some changes needed
on September 19, 2019
Posted by: Cold beer
from B C Canada
Gender:Male
I bought this fridge last week. I found it you close both doors and the flap seal on the left door is in the wrong position, it appears the doors are closed but they are still open and the color alarm doesn't sound. The doors could be ajar for days and alarm doesn't activate. Another issue is the doors don't have enough insulation, the metal on the outside feels almost as cold as the inside. I'm sure because of that it must need to run more because of the temperature loss through the doors.
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , November 6, 2020
Greetings, Cold beer:
We are very sorry to hear that you are not completely satisfied with your Whirlpool refrigerator. Thank you for taking the time to contact us about the issues you are having with your refrigerator doors. We understand that it can be disappointing to have an appliance fail to meet your needs and expectations, and for that, we sincerely apologize to you! You are a valued Whirlpool customer and we are ready and willing to help you. Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 224448303. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
We are very sorry to hear that you are not completely satisfied with your Whirlpool refrigerator. Thank you for taking the time to contact us about the issues you are having with your refrigerator doors. We understand that it can be disappointing to have an appliance fail to meet your needs and expectations, and for that, we sincerely apologize to you! You are a valued Whirlpool customer and we are ready and willing to help you. Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 224448303. We look forward to hearing from you and hope you have a fantastic day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
4
We really like the dimensions
on November 4, 2019
Posted by: ReyBen
from Parkville, MD
[This review was collected as part of a promotion.] we only have this refrigerator for one week; We bought this refrigerator because of the features it has and the compact size.
we don't have that much room to play with in our small kitchen; so 30" wide was just perfect. and the new colors we paint the cabinets are just the perfect match for this refrigerator.
we don't have that much room to play with in our small kitchen; so 30" wide was just perfect. and the new colors we paint the cabinets are just the perfect match for this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
3rd time is a charm
on November 22, 2019
Posted by: Angry#3
from Warwick RI
[This review was collected as part of a promotion.] This is the 3rd whirlpool refrigerator I had delivered. Hopefully #3 is the charm. I’ve had it for 2 weeks and so far all is well. The first that was delivered had a terrible burning smell to it within a couple of days. Returned it and a week later another was delivered on a Saturday and on Wednesday again burning smell and it started smoking on the inside . 1 week later had Another delivered so far no trouble. Almost went with an LG. After 2nd time .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect fit
on March 12, 2020
Posted by: Timerwolf
from Colorado
[This review was collected as part of a promotion.] Finally after years of having the wrong size fridge in my kitchen, I have a perfect fit. We’ve always had a side by side with water and ice in the door. This is my 1st French setup. It’s perfect in every way. I love being able to see everything in the fridge at a glance (only drawback is I can’t hide special snacks in veggie drawer from the hubby lol). The filter in veggie drawer is helping with keeping things fresher and longer lasting. I especially love the Split shelf I can make taller things fit in a pinch.
The freezer section is interesting. The ice maker is on the top section. I lose a little room there but it’s good. I can see what I have and there’s plenty of space between the remaining upper area and the nice 2 sections underneath. I’m quickly filling them up with our daily used items.
The outer stainless steel stays clean and the water dispenser is easier to use than our last fridges.
The freezer section is interesting. The ice maker is on the top section. I lose a little room there but it’s good. I can see what I have and there’s plenty of space between the remaining upper area and the nice 2 sections underneath. I’m quickly filling them up with our daily used items.
The outer stainless steel stays clean and the water dispenser is easier to use than our last fridges.
I’m happy with my purchase and I can’t wait to get the matching convection oven next. It’ll be my 1st convection oven.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com