Customer Reviews for GE - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3-Level Wash and 51 dBA - Stainless Steel
Customer Rating
2
Does not Clean Dishes
on November 23, 2020
Posted by: martin16
from Toronto
We have found that the detergent pods do not evaporate/get used up approximately half of the time. Very frustrating as we open the dishwasher the next day and it is still dirty and therefore we have to run it again so we are using double the water and electricity and sometimes even requites a third run! On top of that it leaked the first week and now every once and again it leaks again from the door seal. :(
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 23, 2020
Hi martin16 - Thanks for taking time to share your feedback. We're so sorry to hear of your dishwasher experience and know this must be frustrating for you. We'd like to provide you with some information that may help with the cleaning issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17452
For help with the door leak, please see: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18911
If warranty repair is needed, you can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this information helpful. - Sharon@GEA
The dishwasher powder dispenser sometimes does not open or powder does not dissolve. Gel pack dishwasher cleaner do not dissolve, either?
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 15, 2020
Hi germanymom - We're sorry to hear of any difficulty with your dishwasher. We suggest you check the water temperature. Hot water is needed to dissolve and activate the detergent so that it can loosen and remove common food soils. The hot water heater should be set to deliver at least 120 degrees Fahrenheit water to the dishwasher.
To check the water temperature, run the hot water at the kitchen sink and measure the temperature of the running water with a candy or meat thermometer. Adjust the temperature of the water heater accordingly.
If the detergent cup is not opening, here is a great link to check out: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38946
I have only just received this dishwasher but so far it works beautifully. And more importantly, it fits in the space where my old dishwasher was without having to change the countertop height. So many new dishwashers are now too tall for my space.
Many times the detergent doesn't dissolve when running the high cycle
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
5
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 3, 2020
Hello PamA - Thanks for taking time to share your feedback. We suggest you check the water temperature. Hot water is needed to dissolve and activate the detergent so that it can loosen and remove common food soils. The hot water heater should be set to deliver at least 120 degrees Fahrenheit water to the dishwasher.
To check the water temperature, run the hot water at the kitchen sink and measure the temperature of the running water with a candy or meat thermometer. Adjust the temperature of the water heater accordingly.