Customer reviews from geappliances.com
GE - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3-Level Wash and 51 dBA - Stainless Steel
Average customer rating
3.6
(664 Reviews)
Rating breakdown 664 reviews
5 Stars
254
4 Stars
148
3 Stars
104
2 Stars
73
1 Star
85
62%of customers recommend this product.
(
362 out of
588)
Customer Reviews for GE - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3-Level Wash and 51 dBA - Stainless Steel
Customer Rating
5
New dishwasher
on July 20, 2021
Posted by: MTVACV
from MAINE
I like the stainless steel interior, the cycle selections, and it is easy to use.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
WOW!
on July 29, 2021
Posted by: fbmarsh
from Bolivar, MO
We are disappointed in this purchase. The dishwasher doesn't even have a dry cycle. That would be like purchasing a cell phone that you could only talk into but couldn't hear anything.
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
3
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 5, 2021
Good day,
We're so sorry to hear that you are disappointed with your dishwasher. We can understand your frustration and would like to provide some clarity. This dishwasher uses condensate dry. Condensate Dry is an energy-efficient drying system on some dishwashers.
With this drying system design, condensation will form on cooler surfaces in a warm humid environment. At the end of a cycle, while the dish load is still hot, the stainless steel tub walls are already cooling down and pulling condensation to form on the tub walls instead of the dishes. This provides natural air drying of the dish load. The use of a rinse agent ensures spot and film protection for dishes and assists the drying process.
We hope this information was able to help. All the best! Mike@GEA
We're so sorry to hear that you are disappointed with your dishwasher. We can understand your frustration and would like to provide some clarity. This dishwasher uses condensate dry. Condensate Dry is an energy-efficient drying system on some dishwashers.
With this drying system design, condensation will form on cooler surfaces in a warm humid environment. At the end of a cycle, while the dish load is still hot, the stainless steel tub walls are already cooling down and pulling condensation to form on the tub walls instead of the dishes. This provides natural air drying of the dish load. The use of a rinse agent ensures spot and film protection for dishes and assists the drying process.
We hope this information was able to help. All the best! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Sooo disappointed
on August 3, 2021
Posted by: Disappointed 2021
from St. Louis
Had to buy online due to size restrictions of my available space. Worst purchase ever. Controls are square buttons that get caught under the panel. Utensil rack has to be distanced from front if rack because it’s too tall for soap door to drop down. Bottom rack only has tall spikes for 12 dinner plates. All other spikes are so short they only work for lunch plates. I can’t fit dishes side by side as I could every dishwasher I had before. Dishes overlap and touch. Very poor design of bottom rack. I only had a height issue. Width and depth were normal and should not have impacted bottom rack design. Truly hate this purchase.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, August 4, 2021
Hello there, we appreciate you taking the time to reach out to us. We're very sorry to hear about your buttons getting caught and that you're unhappy with the rack design. We never want to see this type of reaction from our consumers, so we'll be sure to take these comments into consideration and let our team know for future reference.
We're wishing you the best and we want to thank you for reaching out.
Guy@GEA
We're wishing you the best and we want to thank you for reaching out.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
personal review
on August 10, 2021
Posted by: kbrod99
from dacula Ga
no problems very quiet operation. I replace a kitchen aid(which never worked very well) with this unit.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Tiny
on October 12, 2021
Posted by: Dpalr
from Metairie, LA
Bottom rack is tiny and short. Pam’s flip out. Cutlery basket doesn’t stay secure.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, October 13, 2021
Hi there - We are so sorry that you are not completely satisfied with your dishwasher. We know how dispiriting this must be and we can understand your disappointment.
Please know that our dishwasher design team uses feedback from reviews like yours when designing future models. Your insights are very valuable to us and we are lucky to have you in our GE Appliances family.
We also recommend checking out pages 8 and 9 of the owner's manual for some very helpful loading tips specific to this dishwasher: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf.
If you have any questions or concerns, reach out to us - we're always glad to help. Best, Kelsey@GEA
Please know that our dishwasher design team uses feedback from reviews like yours when designing future models. Your insights are very valuable to us and we are lucky to have you in our GE Appliances family.
We also recommend checking out pages 8 and 9 of the owner's manual for some very helpful loading tips specific to this dishwasher: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf.
If you have any questions or concerns, reach out to us - we're always glad to help. Best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Do not purchase
on October 16, 2021
Posted by: Villagebay
from Cleveland, oh
Horrible. The racks are cheap. The silverware holder is not secured on the bottom rack. Would not purchase again.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 18, 2021
Hello. We appreciate you relating your experience with your dishwasher to us, though we truly hate to hear you have an issue with the racks and silverware basket. We know any worry over the quality of the machine would be concerning.
We build our appliances with quality, durable materials that are built to last, and are confident the dishwasher will last a long time for you. Our Dishwasher Design team will certainly be notified of your concerns over the racks and silverware basket, however, as we always want to make sure we're aware of any concerns from our consumers. We value your insights.
If you have any other questions or concerns, we are glad to offer further assistance. -Sarah@GEA
We build our appliances with quality, durable materials that are built to last, and are confident the dishwasher will last a long time for you. Our Dishwasher Design team will certainly be notified of your concerns over the racks and silverware basket, however, as we always want to make sure we're aware of any concerns from our consumers. We value your insights.
If you have any other questions or concerns, we are glad to offer further assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
So disappointed.
on October 31, 2021
Posted by: Emmerral
from Ocala FL
I am so sorry I purchased this machine. I do not understand how it can be on the market with so MANY design flaws. It is my problem. I would return it if I could and Definitely upgrade!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
2
Response from geappliances.comBy John@GEAppliances, GE Appliances, November 2, 2021
Hello and congratulations on the new dishwasher. We're so disappointed to hear you are not happy with it and know this can be frustrating with a new appliance. It would be a pleasure to help how ever we can so we have reached out through email. Hope to talk to you soon. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed in quality.
on March 11, 2022
Posted by: Stains
from Lakeland, FL
Machine does not clean dishes as well as past dishwasher, not easy to load or friendly, problem when pushing loaded rack back into machine, does not empty soap dish, silverware basket could be a better design as well as the rest of the dish rack. Would like a better cycle selection. Disappointed, not past G.E. quality.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, March 23, 2022
Oh no, we hate to hear you are not satisfied with your dishwasher! We know how frustrating any issues with getting the dishes clean, difficulty loading or pushing loaded racks, trouble with the soap dish not emptying and concerns over the silverware basket, cycle selection and overall design would be. We always strive to create quality, reliable appliances, and regret any inconvenience you’ve had. Our Design team will be alerted of your feedback for future review and development; we truly value your insights.
For the issue you had with both dishes not getting clean enough and the soap dish not emptying, have you checked to make sure the temperature is at least 120 degrees F? That can affect the wash performance as well as resulting in soap not properly dissolving. You also may want to make sure the filter assembly isn’t clogged. We have more detailed Troubleshooting Tips on page 14 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf . There is also information on how best to load the unit on page 8, if that may be useful.
We hope the information in the manual will help, but if you’re unable to resolve your concerns and think service may be necessary, one of our technicians would be glad to assist. That department can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you have any other questions or concerns, we are happy to offer assistance any time. All the best! -Sarah@GEA
For the issue you had with both dishes not getting clean enough and the soap dish not emptying, have you checked to make sure the temperature is at least 120 degrees F? That can affect the wash performance as well as resulting in soap not properly dissolving. You also may want to make sure the filter assembly isn’t clogged. We have more detailed Troubleshooting Tips on page 14 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf . There is also information on how best to load the unit on page 8, if that may be useful.
We hope the information in the manual will help, but if you’re unable to resolve your concerns and think service may be necessary, one of our technicians would be glad to assist. That department can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you have any other questions or concerns, we are happy to offer assistance any time. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com