Customer Reviews for GE - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3-Level Wash and 51 dBA - Stainless Steel
Customer Rating
2
Not what I expected
on April 20, 2021
Posted by: Eddie Baby
from Long Island, NY
The dishwasher is a very basic unit that has left us disappointed. The controls inside the front door offer limited cycles. The control buttons seem to be cheaply made and sometimes get stuck. There is no signal when the machine is finished. The racks inside are very basic and cannot be adjusted in any way, making it difficult to accommodate bowls and unusual-sized plates. And the basket for flatware seems very cheap. After 4 weeks there is already a pice broken at the bottom that is causing utensils to slip through and possibly jam the machine. This is a big disappointment and I would not recommend buying this.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 27, 2021
Hello. We are sorry to hear this dishwasher does not meet your needs and wants. We are sorry to hear of this unfortunate experience. A qualified service technician is required for an accurate diagnosis about your button issue. Please schedule an appointment online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service -- You may reach out to our Parts team at 1-877-959-8688 with your complete model and serial numbers about the flatware basket issue. We hope this helps and fully understand the frustration. Geoff@GEA
The device cleans well but lacks heated dry. The design of the lower basket assembly leaves must to be desired. The silverware basket doesn’t handle my silverware handles...spaces far too narrow. It is noisy. We only run it when we are in the FAR side of the house at night. Even the, it will awaken us in certain cycles. UGH!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, April 21, 2021
Hi - We are delighted to hear this model dishwasher does a good job cleaning your dishes. We are sorry to hear you find the lower rack and silverware basket doesn't accommodate your needs well and that the the sound level is higher than you would like. We can certainly understand how frustrating and inconvenient this might be for you. Your feedback is very important to us and I will be happy to share your concerns with our dishwasher design team. We wish you all the best! Vikki@GEA
Received this dishwasher as replacement from our warranty company. The unit is the exact same form factor as our previous unit, however, this unit is very handsome, sleek and modern. The buttons are hidden on-top of the door. However, this dishwasher is not as quiet as it advertises, there is no detectible drying element, plastic storage containers do not dry well, the utensils basket is smaller, and it seems to take longer to wash/dry.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, April 26, 2021
Hello there, we really appreciate you taking the time to leave us your honest feedback. We're sorry that your unit isn't as quiet as expected and that your dishes aren't drying as well as they should. We know this is annoying for you so we're happy to help.
For help with the drying, we recommend checking our tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451
We're wishing you the best and we'll be sure to take your comments into consideration.
I am disappointed that this model does not dry very well. Left water drops on the bowls and anything that was not flat. Also the dishwasher sides, bottom and inside of door needed to be towel dried.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 20, 2021
Hello. Thanks for choosing GE Appliances for this dishwasher. We are sorry to hear that you are having drying issues. Here is a link addressing what to check should this happen. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451 -- We hope this helps. Welcome to our family. Geoff@GEA
Using this was a bit of a learning curve. I'm still not used to the design of the dish rack. However, I already like the silverware caddy design. Like the sleek look of the appliance and the quietness of the cycles.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, April 16, 2021
Hey there, we appreciate the honest feedback. We're glad your dishwasher is running quietly and we're happy to have you in our GE Appliances family!
Liked the hidden panel feature. Washes dishes effectively.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Emily@GEA, @GEA, April 21, 2021
Hey there, thanks for your recent purchase and for choosing GE Appliances! We're so glad that you like the hidden panel on your dishwasher and that it washes dishes effectively. If you have any questions about your unit, please reach out to us at our social pages. Take care, Emily@GEA