Customer reviews from vizio.com
VIZIO - 55" Class - LED - M Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.4
(432 Reviews)
Rating breakdown 432 reviews
5 Stars
268
4 Stars
102
3 Stars
30
2 Stars
14
1 Star
18
87%of customers recommend this product.
(
358 out of
411)
Customer Reviews for VIZIO - 55" Class - LED - M Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
1
Not new
on April 7, 2026
Posted by: Thedistressed
from Florida
[This review was collected as part of a promotion.] This is not a new purchase. I’ve had this tv since 2017 and because it’s old and Vizio doesn’t care about loyal customers my tv isn’t working properly. I believe it is a software issue but Vizio doesn’t update old televisions soft/firmware. So I am stuck turning the tv on and off until it decides to turn on. Sometimes it’s on for days and others hours. I’ve looked through numerous troubleshooting efforts from everywhere. I would buy another tv, that’s not Vizio, but I am unemployed and dealing with a lot of things. I am at my wits end.
No, I would not recommend this to a friend.
Response from vizio.comBy Customer Care, April 10, 2026
I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.
Written by a customer while visiting vizio.com
Ratings-Only Reviews
Based on the average of (31) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
23 out of
24)