Customer reviews from geappliances.com
GE - 1.6 Cu. Ft. Microwave - Black
Average customer rating
4.4
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
2,647
4 Stars
785
3 Stars
217
2 Stars
87
1 Star
173
89%of customers recommend this product.
(
3,041 out of
3,414)
Customer Reviews for GE - 1.6 Cu. Ft. Microwave - Black
Customer Rating
1
GE Microwave
on October 11, 2022
Posted by: Lemar
from Florida
It does not work properly. It overcooks everything when using the foods recommended times. The sides of the microwave are hot to the touch on all sides when cooking.
If you do not want to post my review as originally posted why did you ask.
If you do not want to post my review as originally posted why did you ask.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 13, 2022
Hey,
Thank you so much for sharing your review with us. We're quite sorry to hear that your microwave is overheating your foods and understand how annoying that is. Sometimes the power level may need to be adjusted. You can find instructions on how to adjust it on page 8 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40785.PDF&_ga=2.159836024.47488479.1665406517-1399050172.1598645166
If you have any questions, please let us know. Take care. Mike@GEA
Thank you so much for sharing your review with us. We're quite sorry to hear that your microwave is overheating your foods and understand how annoying that is. Sometimes the power level may need to be adjusted. You can find instructions on how to adjust it on page 8 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40785.PDF&_ga=2.159836024.47488479.1665406517-1399050172.1598645166
If you have any questions, please let us know. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Worked great for 3 years then broke
on November 26, 2022
Posted by: Samyo7
from Corona
Bought new then broke 3 years later. Bought same microwave again, only due to limited cabinet space. However, microwave did function well for 3 years. Only option we did use was 30 second heating too confusing to defrost or microwave for certain items.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 29, 2022
Hello there,
We're terribly sorry that your microwave died after 3 years of use and needed to be replaced. We know how difficult it can be to find a new microwave and replace it, and we do regret your inconveniences. We are pleased that you chose this model again and that it fits so well in your space. If you'd like, please take a look at the features and how to use them on page 6 of the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40785.PDF&_ga=2.182383712.619470035.1669654388-2137639162.1669040993. Perhaps with these tips you can use more than the 30 second heating. This microwave has some great features that you're sure to love. You can also reach out to us on social media, and we'd be happy to assist you in figuring out any setting you're having trouble with. Please come back to us if you have any additional questions. We wish you all the best, and we think this microwave looks beautiful in your cabinet!
Kacie@GEA
We're terribly sorry that your microwave died after 3 years of use and needed to be replaced. We know how difficult it can be to find a new microwave and replace it, and we do regret your inconveniences. We are pleased that you chose this model again and that it fits so well in your space. If you'd like, please take a look at the features and how to use them on page 6 of the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40785.PDF&_ga=2.182383712.619470035.1669654388-2137639162.1669040993. Perhaps with these tips you can use more than the 30 second heating. This microwave has some great features that you're sure to love. You can also reach out to us on social media, and we'd be happy to assist you in figuring out any setting you're having trouble with. Please come back to us if you have any additional questions. We wish you all the best, and we think this microwave looks beautiful in your cabinet!
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad microwave
on December 11, 2022
Posted by: Misho
Bad microwave. I bought this oven 5 months ago and It unexpectedly broke down and stoped working. I don’t recommend buying this microwave
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 13, 2022
Hello,
We're terribly sorry to hear that your microwave suddenly broke down and absolutely understand how aggravating that is to deal with. This is definitely not something we would expect from our products and will make sure to share this with the development team. If you haven't done so, please be sure to take advantage of your warranty and schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you need additional assistance, let us know anytime. All the best. Mike@GEA
We're terribly sorry to hear that your microwave suddenly broke down and absolutely understand how aggravating that is to deal with. This is definitely not something we would expect from our products and will make sure to share this with the development team. If you haven't done so, please be sure to take advantage of your warranty and schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If you need additional assistance, let us know anytime. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Died in three years
on February 27, 2023
Posted by: JC in Austin
from Austin TX
Loved this product until it died three years after purchase. My previous microwave was a kitchenaid and it died young as well. Switched brands but to no avail.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, February 28, 2023
Oh no...
We deeply apologize about your microwave dying. We understand what a huge inconvenience this can be and certainly not the experience that GE Appliances wants for you. We care about your appliance needs and we're always here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We deeply apologize about your microwave dying. We understand what a huge inconvenience this can be and certainly not the experience that GE Appliances wants for you. We care about your appliance needs and we're always here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Love it ,BUT......
on March 2, 2023
Posted by: Chelle14
from Ohio
We love the microwave, easy to operate, very nice size especially for large bowls. Haven't had even 6 months and the buttons have worn off. We use mostly to reheat a small plate, or a cup of water. Should not have buttons wearing off for very light use !!
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
2
Value
4
Response from geappliances.comBy GE_Appliances, March 3, 2023
Hello. We appreciate you taking the time to let us know about your experience, though we hate to hear that the buttons have worn off.
This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
NOT user friendly
on March 4, 2023
Posted by: UALfa
from Alabama
Smaller than we thought. Can't interrupt cooking without getting an ERROR message. REHEAT & DEFROST aren't used friendly. Too complicated.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 7, 2023
Hello- We are sorry to hear that you were having issues with your microwave. We understand that can be frustrating. We would recommend going to the website to see if you can get service on your unit. We will link that here for you-https://www.geappliances.com/ge/service-and-support/service.htm.
We do take your feedback seriously and will be passing this information to our design team and engineers to help us improve on future builds. If you need anything else from us or have any other concerns that come up, please let us know. Sincerely- Dianna@GEA
We do take your feedback seriously and will be passing this information to our design team and engineers to help us improve on future builds. If you need anything else from us or have any other concerns that come up, please let us know. Sincerely- Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to Use and Convenient Features
on April 5, 2023
Posted by: Sude
from Middletown, OH
This is my 3rd GE microwave. I love the convenient features and ease of use. Great product at reasonable price.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on July 10, 2023
Posted by: Reg123
from Milwaukee, WI
A piece of JUNK. Ceased operation after only 50 days. Definitely would NOT RECOMMEND.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 11, 2023
Oh no!
We're so very sorry that your new microwave has stopped working. We certainly understand how disruptive something like this can be and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
We're so very sorry that your new microwave has stopped working. We certainly understand how disruptive something like this can be and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
Written by a customer while visiting geappliances.com