Customer reviews from geappliances.com
GE - 1.6 Cu. Ft. Microwave - Black
Average customer rating
4.4
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
2,647
4 Stars
785
3 Stars
217
2 Stars
87
1 Star
173
89%of customers recommend this product.
(
3,041 out of
3,414)
Customer Reviews for GE - 1.6 Cu. Ft. Microwave - Black
Customer Rating
4
does not fit on shelf due to bump out on back
on December 26, 2021
Posted by: larry 26
from steubenville ohio
ok , does not fit shelf like old one---- also a ge
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting geappliances.com
Customer Rating
4
larger than expected
on December 26, 2021
Posted by: Chuckpal
works well, but takes up more counter space than expected.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
JES1657SMSS model Microwave
on December 29, 2021
Posted by: GTami
from Oregon
Inferior quality product. GE should be ashamed to make much product.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Elliot@GEA, GE Appliances, January 4, 2022
Hi there, we are so sorry to hear about your issues with your new microwave. We try to make products that meet the highest quality standards of our customers, and it sounds like we have missed the mark for you. For that, we sincerely apologize. If you are currently still having an issue with your microwave, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm - We hope this helps, and please reach out to us on our website or social media if you have any additional questions or comments.
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave did not turn off, then set food on fire
on January 2, 2022
Posted by: DougCardo
from Erie, PA
After the cook time ended, the microwave continued to run and caught the food on fire. I cannot recommend this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, January 3, 2022
Hello there - We apologize for the issues you've faced with this microwave. It's certainly not something we would expect from this unit and we completely understand your dissatisfaction.
We are going to have one of our agents reach out to you directly via email so that we can more easily dialogue back-and-forth with you. Please keep an eye out for that message and respond at your earliest convenience. We look forward to hearing from you. Best, Kelsey@GEA
We are going to have one of our agents reach out to you directly via email so that we can more easily dialogue back-and-forth with you. Please keep an eye out for that message and respond at your earliest convenience. We look forward to hearing from you. Best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Too Hot
on February 15, 2022
Posted by: siemsterry
from Long Beach CA
It overcooks if I follow directions on frozen food packages.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Kianna@GEA, GEA, February 16, 2022
Hello,
Thanks for the review. We're sorry to hear that your food overcooks. Oh, no! The inconvenience is understood, and we'd like to offer some helpful information. It is recommended that you do not use the Sensor Features twice in succession on the same food portion—it may result in severely overcooked or burnt food. Be sure to let the oven cool down for 5-10 minutes before starting the next sensor cook. Never use tight sealing plastic containers - they can prevent steam from escaping and cause food to overcook.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for the review. We're sorry to hear that your food overcooks. Oh, no! The inconvenience is understood, and we'd like to offer some helpful information. It is recommended that you do not use the Sensor Features twice in succession on the same food portion—it may result in severely overcooked or burnt food. Be sure to let the oven cool down for 5-10 minutes before starting the next sensor cook. Never use tight sealing plastic containers - they can prevent steam from escaping and cause food to overcook.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor instruction book
on March 11, 2022
Posted by: 80 yrs
from Maine
Our old unit was 35 year old 700 watts. It's hard to get used to this higher power unit.
I would recommend this to a friend!
Features
3
Performance
3
Quality
5
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 15, 2022
Hi - Thank you for having purchased a new GE Appliances microwave for your home. We understand there will be a bit of a learning curve after having your previous microwave for an amazing 35 years but are certain you will be using this model with confidence in no time at all.
Your new model offers sensor cooking features that takes the guess work out of microwaving. If you want to reheat a single plate of leftovers, cover loosely with plastic wrap making sure to vent one area, choose Dinner Plate and then 1, 2, or 3 depending on the amount of food to be reheated. The microwave will take over from there.
Pre-packaged food items will list a range of cooking times as part of the directions such as 3-4 minutes. We recommend setting the lowest time, stir half way through and if at the end of the cooking cycle, you can add additional time in 30 seconds increments as needed until you've reached your desired temperature.
Please let us know if we can assist you further. Kind regards - Vikki@GEA
Your new model offers sensor cooking features that takes the guess work out of microwaving. If you want to reheat a single plate of leftovers, cover loosely with plastic wrap making sure to vent one area, choose Dinner Plate and then 1, 2, or 3 depending on the amount of food to be reheated. The microwave will take over from there.
Pre-packaged food items will list a range of cooking times as part of the directions such as 3-4 minutes. We recommend setting the lowest time, stir half way through and if at the end of the cooking cycle, you can add additional time in 30 seconds increments as needed until you've reached your desired temperature.
Please let us know if we can assist you further. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on July 27, 2022
Posted by: User126
from Round Rock, TX
Bought this unit & install kit to replace our original set. Works okay however it's much louder than our old one. Plus the install kit was out of stock and took over 2 months to arrive yet our account was charged the full amount immediately. Be prepared to be disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, August 1, 2022
Hi - Thanks for posting a review on your microwave. We hate to hear of your disappointment with it and that you had to wait for the installation kit. This certainly isn't the owner experience we would expect and we truly do apologize. Although we don't anticipate that you'll have any issues, please know that we're always here if anything ever comes up. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
This model lasted only one year.
on September 27, 2022
Posted by: Cat1979
from Green Bay, Wisconsin
Poor, the prior exact model lasted one year. Couldn’t find anything to fit the same spot that was a better quality. Ended up buying the same inferior make.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, September 29, 2022
Hello,
Thank you for sharing your feedback with us. We're sorry to hear that you weren't completely satisfied with the quality of your microwave and that it only lasted a year. We strive to provide the best products and we regret that your previous model lasted for such a short time. This is not what we expect, and we want to apologize for your inconvenience.
We're confident your new microwave will serve your needs for a long time to come, but should you encounter any issues we advise you to reach out and take advantage of your one-year warranty. You can do so by calling 1-800-432-2737.
Connect with us again should you have additional questions. We're here and always happy to help.
Kacie@GEA
Thank you for sharing your feedback with us. We're sorry to hear that you weren't completely satisfied with the quality of your microwave and that it only lasted a year. We strive to provide the best products and we regret that your previous model lasted for such a short time. This is not what we expect, and we want to apologize for your inconvenience.
We're confident your new microwave will serve your needs for a long time to come, but should you encounter any issues we advise you to reach out and take advantage of your one-year warranty. You can do so by calling 1-800-432-2737.
Connect with us again should you have additional questions. We're here and always happy to help.
Kacie@GEA
Written by a customer while visiting geappliances.com