Customer reviews from geappliances.com
GE - 1.6 Cu. Ft. Microwave - Black
Average customer rating
4.4
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
2,647
4 Stars
785
3 Stars
217
2 Stars
87
1 Star
173
89%of customers recommend this product.
(
3,041 out of
3,414)
Customer Reviews for GE - 1.6 Cu. Ft. Microwave - Black
Customer Rating
1
Poor Quility
on July 21, 2021
Posted by: tbeachcomer
from Jackson Springs,NC
I purchased an entire suite of GE appliances for my new home. We moved in April of 2020. There are only two adults in the house and was well taken care of. Still looked brand new. But in July 2021 just over a year of use it would no longer heat anything. Lights and turntable worked but no heating up. Took it back to store where I purchased it and was told to take it to the dump.. no good
So we have purchased a new GE to match our other GE appliances Which we love. Now will have to wait 45-60 days for a replacement.
So we have purchased a new GE to match our other GE appliances Which we love. Now will have to wait 45-60 days for a replacement.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 23, 2021
Greetings,
We appreciate you sharing your experience with us. We're terribly sorry to hear that your microwave stopped heating and understand how frustrating that is. We're glad to hear that you love your new model so far. We'd like to provide some troubleshooting tips for the future.
If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If repairs are needed, we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737. Best wishes! Mike@GEA
We appreciate you sharing your experience with us. We're terribly sorry to hear that your microwave stopped heating and understand how frustrating that is. We're glad to hear that you love your new model so far. We'd like to provide some troubleshooting tips for the future.
If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If repairs are needed, we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737. Best wishes! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed after just 2 years
on July 28, 2021
Posted by: CMS138
from Carmel, NY
We had redone our kitchen 2.5 years ago and built our new GE microwave into our new cabinets. The repair person told us that fixing the appliance was more expensive than replacing it. Warranty didn't cover repair trip or a replacement. So we had to replace the microwave, dismantle the cabinet to insert the appliance, and pay the local recycling center to take the old GE microwave off our hands. What looked like good price/performance turned out to be a very bad purchase decision.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Hey there,
We're so sorry to hear that your microwave needed to be replaced after 2.5 years and that you needed to make adjustments to have the new model fit. We can certainly understand how much frustration that would cause. We will certainly share your comments with the development team for future builds. Thanks for being part of the GE family! Mike@GEA
We're so sorry to hear that your microwave needed to be replaced after 2.5 years and that you needed to make adjustments to have the new model fit. We can certainly understand how much frustration that would cause. We will certainly share your comments with the development team for future builds. Thanks for being part of the GE family! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love love love
on August 5, 2021
Posted by: mightyMICRO
from Sacramento CA
MY sister gave me this for mybirthday, I love it! Easy to use, seems to have perfect temperatues. Great on popcorn, (which is hard for a micro) & Im hoping due to this brabd, will last me 10 yrs!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Good power and features at a good price
on August 13, 2021
Posted by: SATEXAS
from San Antonio, Tx
It's only been two days but so far so good. Keypad layout is different from old unit, so it'll take awhile to get use to it. For the price, it was by far the best deal, with the best features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Very short working life
on September 3, 2021
Posted by: Patttie Kay
from Baton Rouge, LA
I loved this model as long as it was working. Now it runs as soon as I close the door and overheats. Have to keep it unplugged. this one is less than 3 years old! Will be getting another one, maybe GE, maybe not. From what I've read it is a common problem with microwaves.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 7, 2021
Hi there,
Oh goodness! We're terribly sorry to hear that your microwave is running as soon as you close the door. We can certainly understand your frustration. We do pass this information to the development team so improvements can be made. If there's anything you need, please let us know. All the best! Mike@GEA
Oh goodness! We're terribly sorry to hear that your microwave is running as soon as you close the door. We can certainly understand your frustration. We do pass this information to the development team so improvements can be made. If there's anything you need, please let us know. All the best! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working within two months
on September 12, 2021
Posted by: JT20202021
from Texas
After six weeks of use, the microwave stopped working. Any time we tried to use it, it would trip the breaker. A repair man came out and said it cannot be fixed. Very disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , September 14, 2021
Hello- We are very sorry to hear your new microwave stopped working. We see that you are currently working with a case manager and will share your additional comments with your manager. We hope this is resolved for you soon. Thank you! JW
Written by a customer while visiting geappliances.com
Customer Rating
5
LOOKS BETTER IN PERSON, COOKS NICELY
on October 3, 2021
Posted by: GUMHELPER
from LAS VEGAS, NV
LOOKS BETTER IN PERSON, COOKS NICELY LOVE IT, I REPLACED MY OLD ONE WITH THE UPGRADED NICER ONE
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
GE 1.6 CU MICROWAVE OVEN
on October 7, 2021
Posted by: POPEY88
from north carolina
we love our 1.6 microwave oven. this is our second one. our first one lasted years that is why we got another one when our first died.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com