Customer reviews from hp.com
HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Posted by: dhouch
from TN
Verified Purchase:Yes
I've had this 2-3 weeks and so far it's been a great purchase. It has all the features I was looking for - scans, dual sided printing, prints envelopes.
Very satisfied.
Very satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: JadeSkywker
from Chicago
Verified Purchase:Yes
Very easy to use. I’m non technical. Set up was very easy as well as off-site printing. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: That old guy in the mask
from Denver, Colorado
Verified Purchase:Yes
This muti-trick monochome LaserJet replaced a 25-year-old LaserJet 4000 that WOULD. NOT. DIE. (That particular printer had replaced a 300ppi HP IIIP which was ALSO retired while still perfectly functional.) Finally we just had to weigh what a quality-of-life improvement a USB/network multitasker with wireless capability would be and took the plunge ... spending a fraction of what those earlier printers had cost. And of course it was a breeze to set up -- as it happens, I set most devices up online but, just to experiment, used the full CD procedure to set up on an older desktop. Interestingly, the apps installed were the ultimately same in function but slightly different in the two setups. But everything, and I cannot stress the importance of this enough, Just ... works. The print quality is beautiful, the duplex printing is fast and seamless and the copy quality is good enough to also retire a small C_n_n portable copier we had also relied on for years. Even the somewhat maligned scanner works well enough for forms and documents, and the interfaces, both the CD and online-installed versions, are really easy to work with. So I guess this is the trade-off I can live with -- yeah, it's the dystopian future already and I never got the jet-pack I was promised ... but laserprinters are SO much better and cheaper now. So that's something, right?
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sue1988
from Los Angeles
Verified Purchase:Yes
This is my 5th ALL in one HP I bought this year. So happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Snowman8
from International Falls, MN
Verified Purchase:Yes
Very nice modern upgrade to my multi-function HP Printer that was tired after 11 solid years of use. This has great wireless features and it’s very own Email address so clients can send data directly to the printer. A very nice feature
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LynnMa
from Burbank CA
Verified Purchase:Yes
Sometimes it just doesn’t print. Shows it’s o line but laptop says it’s not available. Other times when it is available I just get an error message. Finally printing takes a long time and laptop is right next to the printer
No, I would not recommend this to a friend.
Response from hp.comBy Kacper, HP Care, July 16, 2020
Hi there.
I'm sorry to hear that your printer isn’t working like it should. I can understand how that would be pretty alarming. Because we aim to make reliable printers for our customers, I’ll point you toward some resources that I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I'm sorry to hear that your printer isn’t working like it should. I can understand how that would be pretty alarming. Because we aim to make reliable printers for our customers, I’ll point you toward some resources that I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Magee_t
from Hackensack, N.J..
Verified Purchase:Yes
I bought the HP LaserJet Pro MFP M227fdw about a week ago and I love everything about it. I needed it for my home office and I needed something quick that can get the job done. It prints, scans, faxes quickly. I set up the wifi bluetooth so I can print documents straight from my phone. I love that part.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: 1965Nikki
from Wilton, CA
Verified Purchase:Yes
Still haven't figured out how to scan multiple pages of a document. My old scanner gave me a choice of more pages this one has no such feature. Had I known it was this difficult I would have looked for another unit. Also can't find out how to keep the phone line plugged in without losing the same phone line for calling. My previous unit a 7600 had the phone line plugged in all the time and it would automatically let a fax go through without a problem. I still can't get the fax to work.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, July 13, 2020
Hi, Nikki.
I’m sorry to hear that your printer has not performed like you’d anticipated in terms of scanning, and that you’ve had difficulty with the fax as well. It’s easy to understand why this would be a frustrating combination, so I’ll offer some information and resources I hope will help.
I can’t tell from your review what’s behind the fax difficulty, so I recommend that you get in touch with us directly for support at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not performed like you’d anticipated in terms of scanning, and that you’ve had difficulty with the fax as well. It’s easy to understand why this would be a frustrating combination, so I’ll offer some information and resources I hope will help.
I can’t tell from your review what’s behind the fax difficulty, so I recommend that you get in touch with us directly for support at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com