Customer reviews from hp.com
HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Customer Rating
2
I guess a phD isn't enough to connect to this....
on December 2, 2020
Posted by: SnFoil
from Grand Rapids, MI
Verified Purchase:Yes
This printer came in Monday and we still can't get it to print reliably on any of our three printers. Also, it really sucks that HP DEMANDS that you sign up for a HP cloud account that you don't need in order to use this, which is probably why it isn't working right.
Really disappointing and ready to send this back. We just need a printer, not a cloud computing lesson.
And just in case you're wondering what kind of doofus can't get this working, I have a BSEE from the University of Illinois with a computer minor and have built my own computers from scratch, so....
Really disappointing and ready to send this back. We just need a printer, not a cloud computing lesson.
And just in case you're wondering what kind of doofus can't get this working, I have a BSEE from the University of Illinois with a computer minor and have built my own computers from scratch, so....
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com
Posted by: Michael O
from Dallas
Verified Purchase:Yes
Hard to setup AirPrint without a hard wired connection. Also when you send a job to the printer when it’s in sleep mode, the printer does not automatically wake up. You have to manually do that every time to make sure it prints.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Ohio Nana
from Akron, Ohio
Verified Purchase:Yes
Customer support was outstanding. Im 77 years old and not technically trained. The human who walked me through the set-up was patient and explicit. Much appreciated
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Audionut
from Honolulu, HI
Verified Purchase:Yes
Great product for a small business. The printer has a feature set that meets our needs.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
Purchased this product, no installation instructions, HP in the past had a easy to follow step by step guide. That is not the case now, printer still is not hooked up, have tp go to geek squad to help. This has me convinced I will NOT be using HP there ae other companies I WILL use.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, November 9, 2020
Hi, Frank.
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, especially considering the lack of instructional materials you describe, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-laserjet-pro-mfp-m227-series/9365384/model/9365386
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further setup assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, especially considering the lack of instructional materials you describe, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-laserjet-pro-mfp-m227-series/9365384/model/9365386
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further setup assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: MBAustin
Verified Purchase:Yes
Totally easy to set up on wireless network (Grande). Plays well with Macs: both printing and scanning (single pages and feeder).
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
dropping connection to my computer as it pleases
on September 23, 2020
Posted by: Manzar
very disappointed, never had such a bad experience with HP printer. Seems like they rushed it to put them in the market because of COVED demand !!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com
Posted by: annesarbor
from Michigan
Verified Purchase:Yes
Easy set up and great quality printing. It's a great printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com