Customer reviews from hp.com
HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Posted by: Mindy3762
from West Chester, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This all-in-one pro is an exceptional purchase!
I print over 6,000 pages per month as a self-employed business owner and the M227fdw does it with ease and finesse.
I print over 6,000 pages per month as a self-employed business owner and the M227fdw does it with ease and finesse.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Prints great, fast, and has a lot of features.
on April 19, 2020
Posted by: MoBaro
from Stamford CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Working from home during the pandemic, I needed a printer/copier/scanner/fax at home that would be every bit as good as the work horses at my law office. However I did not want to spend a lot. This HP device works perfectly for my needs. The prints look clean and crisp. The copies come out reasonably quick. The scanner has dpi options, which I like. My only beef is I would like a bigger ADF. This ADF holds maybe 10-15 pages. But for the money, I am very pleased.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LynnMa
from Burbank CA
Verified Purchase:Yes
Sometimes it just doesn’t print. Shows it’s o line but laptop says it’s not available. Other times when it is available I just get an error message. Finally printing takes a long time and laptop is right next to the printer
No, I would not recommend this to a friend.
Response from hp.comBy Kacper, HP Care, July 16, 2020
Hi there.
I'm sorry to hear that your printer isn’t working like it should. I can understand how that would be pretty alarming. Because we aim to make reliable printers for our customers, I’ll point you toward some resources that I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I'm sorry to hear that your printer isn’t working like it should. I can understand how that would be pretty alarming. Because we aim to make reliable printers for our customers, I’ll point you toward some resources that I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: dhouch
from TN
Verified Purchase:Yes
I've had this 2-3 weeks and so far it's been a great purchase. It has all the features I was looking for - scans, dual sided printing, prints envelopes.
Very satisfied.
Very satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
Purchased this product, no installation instructions, HP in the past had a easy to follow step by step guide. That is not the case now, printer still is not hooked up, have tp go to geek squad to help. This has me convinced I will NOT be using HP there ae other companies I WILL use.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, November 9, 2020
Hi, Frank.
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, especially considering the lack of instructional materials you describe, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-laserjet-pro-mfp-m227-series/9365384/model/9365386
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further setup assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, especially considering the lack of instructional materials you describe, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-laserjet-pro-mfp-m227-series/9365384/model/9365386
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further setup assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: QueenShe
from Ridgeland, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far printing crisps and clear, very easy to install and set up all computers and phones
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Milesw1
from Boca Raton, FL
Verified Purchase:Yes
Good Price and fast shipping. Placing order a little cumbersome.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Satisfied Yooper
from Michigan's Upper Peninsula
Verified Purchase:Yes
Very satisfied with this Printer. I bought it after my brother printer quit supporting the later versions of ios and I could no longer get it to print from my mac. Installation was easy and straight-forward. It works nicely on my home wi-fi network and allows me to print from both my iMac and iPhone with no issues.
I would recommend this to a friend!
Written by a customer while visiting hp.com