Customer reviews from hp.com
HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Posted by: RBarnes
Verified Purchase:Yes
This replaced an older printer that had a lot of issues. I am so happy with this new printer - it is a breeze!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: craig sc
Verified Purchase:Yes
cant scan without intrnet even with a direct hard wired connection
that sucks
that sucks
Written by a customer while visiting hp.com
Posted by: CTaylor
Verified Purchase:Yes
Got it working ok but Slow to connect to computer when initiating print. Some initial issues connecting to wireless network. Cheap feel.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 4, 2022
Hi there.
I’m sorry to learn that your printer has performed poorly. Your disappointment comes as no surprise, considering you’ve dealt with connectivity difficulty and slow processing when sending print jobs. I want to help you remedy these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has performed poorly. Your disappointment comes as no surprise, considering you’ve dealt with connectivity difficulty and slow processing when sending print jobs. I want to help you remedy these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I have had prior models of the HP Laserjet Pro MFP M227fdw printer and they have been great. Apparently HP has changed the software to the printer (HP Smart), and this new software has caused me all sorts of problems setting up the printer and getting it to work properly. I have been on the telephone with your tech support twice now, and counting. The fax beeps every now and then for no apparent reason. Very annoying.
Written by a customer while visiting hp.com
Posted by: Mary K Arizona
Verified Purchase:Yes
I’m a legal document preparer. This machine checks all the boxes. Easy to install, fast printing great copies.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Milesw1
from Boca Raton, FL
Verified Purchase:Yes
Good Price and fast shipping. Placing order a little cumbersome.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Capt B
from Danbury CT
Verified Purchase:Yes
Great all around small office printer, scanner, copier. Can’t go wrong with this one, since you get a lot of mileage on one ink cartridge, quiet and crisp print. Definitely would recommend and btw I bought two of them!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: B Zawlocki
from Gig Harbor, WA
Verified Purchase:Yes
Things that are great about this printer:
1. Very easy to setup. We have a hard wired ethernet network and I found it very easy to setup the printer.
2. Really like the big paper tray.
3. Was pleasantly surprised that it prints duplex as a default.
4. The auto power down feature is great. We can go days without using the printer and the power down feature saves electricity.
5. I like that we can replace the fuser assembly.
The only thing we have found that we did not like is the HP software running on the PC to do the scanning. It's very slow and awkward.
I would recommend this to a friend!
Written by a customer while visiting hp.com