Customer reviews from hp.com
HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished Good - LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer - White
Customer Rating
2
Wireless printing gets message "printer offline"
on August 26, 2022
Posted by: Dan does it
Verified Purchase:Yes
Overall this device seems well built, but wireless printing is plagued with problems. Connecting with USB always works, but with wireless, much of the time we get the message that the printer is offline, even though both the printer and the laptop are connected to the same network. We know that it is connected because another laptop (we have two) may work fine with the printer. Never can tell which one will work and sometimes both won't - seemingly unpredictable.
Response from hp.comBy Keith, HP Care, August 29, 2022
Hi, Dan.
I’m sorry that your printer has gone offline so frequently, and that you’ve received contradictory messages on its status. It’s easy to understand why this would quickly become exasperating. I want to help you out of this dilemma. I hope the resources below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has gone offline so frequently, and that you’ve received contradictory messages on its status. It’s easy to understand why this would quickly become exasperating. I want to help you out of this dilemma. I hope the resources below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Oro Valley Arizona
Verified Purchase:Yes
The WiFi drops for no reason. Mac print quality poor.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 29, 2022
Hi, Dennis.
I’m sorry that you’ve encountered difficulty with your printer. I can certainly understand why unreliable connectivity and poor print quality would be a disappointing start to ownership. I want to help you resolve these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also find useful information in troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193
Next, I suggest you follow the steps in a guide to improving print quality that you can find on our support site. Issues covered include smeared, fuzzy, dark or faded prints, and loose, partially missing or scattered toner. It has information for Mac OS as well as Windows. Find that guide here:
- support.hp.com/us-en/document/c05206057
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that you’ve encountered difficulty with your printer. I can certainly understand why unreliable connectivity and poor print quality would be a disappointing start to ownership. I want to help you resolve these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also find useful information in troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193
Next, I suggest you follow the steps in a guide to improving print quality that you can find on our support site. Issues covered include smeared, fuzzy, dark or faded prints, and loose, partially missing or scattered toner. It has information for Mac OS as well as Windows. Find that guide here:
- support.hp.com/us-en/document/c05206057
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: R Breining
Verified Purchase:Yes
Excellent workhorse printer at an excellent value. I would highly recommend this to everybody.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Long Island NY
Verified Purchase:Yes
Nice printer, but the quality of scans is not as good as their specs would indicate (1200 x 1200).
Written by a customer while visiting hp.com
Customer Rating
4
Small Screen Hinders Functionality / Good Printer
on August 17, 2022
Posted by: cfisher
from Corpus Christi, Tx
Verified Purchase:Yes
So far this printer has performed well with no problems. Set-up on our wi-fi network was easy using the built-in Windows 11 printer settings (we bypassed the included install disk). The biggest problem with the printer is that the LCD screen is extremely small, and only those with the smallest fingers will be able to easily use it - it's almost like they made the touch screen for child sized hands. We keep a pen pointy (like one you used to use on phones and tablets) to more easily use the screen. Otherwise, it's a great printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: V Suarez
from California CA
Verified Purchase:Yes
Didn’t have an automatic double-sided scanning, disappointed about this. It would be nice if HP can give me a rebate?
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Chon
from Los Angeles, CA
Verified Purchase:Yes
It's great, but within a few weeks it printed a few pages that were all black, except for the letters (white) and a one-inch strip running down the length of the paper. Then it went back to normal but still had a one-inch strip that was blurred and mostly white. After printing a few hundred pages it is now mostly normal but still has blurred spots along the one-inch strip that first appeared.
Written by a customer while visiting hp.com
Posted by: Barry OD
from Oakland NJ
Verified Purchase:Yes
The touch screen is small work well print in clear
I would recommend this to a friend!
Written by a customer while visiting hp.com