Customer reviews from hp.com
HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Posted by: Anonymous
from Oro Valley Arizona
Verified Purchase:Yes
The WiFi drops for no reason. Mac print quality poor.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 29, 2022
Hi, Dennis.
I’m sorry that you’ve encountered difficulty with your printer. I can certainly understand why unreliable connectivity and poor print quality would be a disappointing start to ownership. I want to help you resolve these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also find useful information in troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193
Next, I suggest you follow the steps in a guide to improving print quality that you can find on our support site. Issues covered include smeared, fuzzy, dark or faded prints, and loose, partially missing or scattered toner. It has information for Mac OS as well as Windows. Find that guide here:
- support.hp.com/us-en/document/c05206057
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that you’ve encountered difficulty with your printer. I can certainly understand why unreliable connectivity and poor print quality would be a disappointing start to ownership. I want to help you resolve these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also find useful information in troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/c04249334
Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/c02623193
Next, I suggest you follow the steps in a guide to improving print quality that you can find on our support site. Issues covered include smeared, fuzzy, dark or faded prints, and loose, partially missing or scattered toner. It has information for Mac OS as well as Windows. Find that guide here:
- support.hp.com/us-en/document/c05206057
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
2
Wireless printing gets message "printer offline"
on August 26, 2022
Posted by: Dan does it
Verified Purchase:Yes
Overall this device seems well built, but wireless printing is plagued with problems. Connecting with USB always works, but with wireless, much of the time we get the message that the printer is offline, even though both the printer and the laptop are connected to the same network. We know that it is connected because another laptop (we have two) may work fine with the printer. Never can tell which one will work and sometimes both won't - seemingly unpredictable.
Response from hp.comBy Keith, HP Care, August 29, 2022
Hi, Dan.
I’m sorry that your printer has gone offline so frequently, and that you’ve received contradictory messages on its status. It’s easy to understand why this would quickly become exasperating. I want to help you out of this dilemma. I hope the resources below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that your printer has gone offline so frequently, and that you’ve received contradictory messages on its status. It’s easy to understand why this would quickly become exasperating. I want to help you out of this dilemma. I hope the resources below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Michaelrxiv
Verified Purchase:Yes
The USB port is not as secure as in my previous hp printer
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: HelpITBB2
from Charleston WV
Verified Purchase:Yes
Fast high quality printing. Multiple scanning options.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Peter N
Verified Purchase:Yes
I like the printer but the software when scanning is unnecessarily complicated and slow, very slow.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Ray W.
Verified Purchase:Yes
Quality machine; easy to use.
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (54) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
8 out of
8)
Features
4.8
Performance
4.9