Customer reviews from hp.com
HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Posted by: CTaylor
Verified Purchase:Yes
Got it working ok but Slow to connect to computer when initiating print. Some initial issues connecting to wireless network. Cheap feel.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 4, 2022
Hi there.
I’m sorry to learn that your printer has performed poorly. Your disappointment comes as no surprise, considering you’ve dealt with connectivity difficulty and slow processing when sending print jobs. I want to help you remedy these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer has performed poorly. Your disappointment comes as no surprise, considering you’ve dealt with connectivity difficulty and slow processing when sending print jobs. I want to help you remedy these problems, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/9365386
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: RBarnes
Verified Purchase:Yes
This replaced an older printer that had a lot of issues. I am so happy with this new printer - it is a breeze!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Barry OD
from Oakland NJ
Verified Purchase:Yes
The touch screen is small work well print in clear
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Chon
from Los Angeles, CA
Verified Purchase:Yes
It's great, but within a few weeks it printed a few pages that were all black, except for the letters (white) and a one-inch strip running down the length of the paper. Then it went back to normal but still had a one-inch strip that was blurred and mostly white. After printing a few hundred pages it is now mostly normal but still has blurred spots along the one-inch strip that first appeared.
Written by a customer while visiting hp.com
Posted by: V Suarez
from California CA
Verified Purchase:Yes
Didn’t have an automatic double-sided scanning, disappointed about this. It would be nice if HP can give me a rebate?
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
Small Screen Hinders Functionality / Good Printer
on August 17, 2022
Posted by: cfisher
from Corpus Christi, Tx
Verified Purchase:Yes
So far this printer has performed well with no problems. Set-up on our wi-fi network was easy using the built-in Windows 11 printer settings (we bypassed the included install disk). The biggest problem with the printer is that the LCD screen is extremely small, and only those with the smallest fingers will be able to easily use it - it's almost like they made the touch screen for child sized hands. We keep a pen pointy (like one you used to use on phones and tablets) to more easily use the screen. Otherwise, it's a great printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Long Island NY
Verified Purchase:Yes
Nice printer, but the quality of scans is not as good as their specs would indicate (1200 x 1200).
Written by a customer while visiting hp.com
Posted by: R Breining
Verified Purchase:Yes
Excellent workhorse printer at an excellent value. I would highly recommend this to everybody.
Written by a customer while visiting hp.com