Customer reviews from hp.com
HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Average customer rating
4.4
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
127
4 Stars
27
3 Stars
12
2 Stars
5
1 Star
9
86%of customers recommend this product.
(
107 out of
124)
Customer Reviews for HP - Refurbished LaserJet Pro MFP M227fdw Wireless Black-and-White All-In-One Printer
Posted by: luribe16
from Iowa City
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently started a new job for which I am working from home. This is the printer that is recommended and supported by my new employer and I am very happy with it. Easy to set up, easy to use and great quality.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] We use this printer in several locations in our office. I like the fact that the scanner has an ADF and that there is a fax built-in. Wish it held more paper. Overall completely satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: HannahGPotter
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a few weeks ago and its been great. I work from home and on the road and its been very reliable, especially when printing out multiple documents in a short amount of time- Highly recommend-
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LoriR
from Birmingham, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a week ago for my home office. Set up was easy. It prints, scans, and copies clearly. I love that you add pages to a scan for large pdf files as I have a lot of 45+ page files. The print speed is great. I highly recommend this machine for all of your home office needs!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: My Reviews
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great features. And small and neat. It have everything you need except color printing. It's perfect for what I want to do. It's like a all in one with out the color I like it. All I can say is great product. Fax. Printing. Copy. Scan.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Word Whiz
from Cheyenne
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fine little copier/printer with an adequate, no-frills scanner. To be honest, I still haven't set up the the control panel. Started to, but the the directions were a bit convoluted and lacking the time to fuss with, I've been running the scanner functions through pre-owned Paperport software. Perhaps this is a reason the scanner has slow "thinking time" before and during scans?
But my biggest beef is learning this model is NOT Twain compliant, despite repeatedly asking and being assured that it is. Two different chatting sales-women (one simply sales-pushy, but the second one seemed knowledgeable) assured me that my need for Twain scanning would be met with this model. Very unhappy about this
But my biggest beef is learning this model is NOT Twain compliant, despite repeatedly asking and being assured that it is. Two different chatting sales-women (one simply sales-pushy, but the second one seemed knowledgeable) assured me that my need for Twain scanning would be met with this model. Very unhappy about this
No, I would not recommend this to a friend.
Features
3
Performance
4
Written by a customer while visiting hp.com
Customer Rating
5
versitile printer and prompt and expert support
on April 15, 2020
Posted by: Steve CPA
from Oakland, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a week ago and just completed setup with the help of HP support.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: unhappy customer 111
Verified Purchase:Yes
Terrible Printer. Doesn't work half the time even after installing driver from CD and from the web. Also, it's black and white only
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, April 24, 2020
Hi there.
I’m sorry your printer is not working like it should. I can understand why that would cause great frustration, especially after you’ve installed the driver twice. With that in mind, I’ll offer some information and resources that I hope will help.
First, I can’t tell why your printer is not functioning properly, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
As for the other issue you mention, this printer is designed to print only in black and white. If there's any specific way that we can help, I hope you’ll contact us. We want you make the most of your experience with the printer.
Keith
HP Care
hp.com/support
I’m sorry your printer is not working like it should. I can understand why that would cause great frustration, especially after you’ve installed the driver twice. With that in mind, I’ll offer some information and resources that I hope will help.
First, I can’t tell why your printer is not functioning properly, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
As for the other issue you mention, this printer is designed to print only in black and white. If there's any specific way that we can help, I hope you’ll contact us. We want you make the most of your experience with the printer.
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com