Customer reviews from Kitchen Aid
KitchenAid - KSM7586PCA Pro Line Series Stand Mixer
Average customer rating
4.7
(1,646 Reviews)
Rating breakdown 1,646 reviews
5 Stars
1,411
4 Stars
148
3 Stars
27
2 Stars
25
1 Star
35
95%of customers recommend this product.
(
1,504 out of
1,575)
Customer Reviews for KitchenAid - KSM7586PCA Pro Line Series Stand Mixer
Customer Rating
3
Dissapointed
on November 11, 2016
Posted by: Kendra
from Ga
I received my mixer last night and was so excited. I got it set out on the counter and looked it over. There is a chunk missing off the arm of the bowl lift, a chunk missing off the beater, and burrs inside the bowl from the welds of the handle.
Response from Kitchen AidBy September 30, 2017
Dear Kendra, Thank you for providing feedback about your Stand Mixer. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
A great mixer!
on December 14, 2020
Posted by: Kzls
from Albuquerque NM
[This review was collected as part of a promotion.] My classic has been struggling with bread dough and the 4.5 qt capacity was limiting some of my mixing projects. I love the 7qt. It is handling everything well. It is big and does not
Fit under my upper cabinets but I got a
Cart that I keep it in and roll over to the counters when I am doing bakery work. Defy recommend if you need a bigger and stronger unit.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Excited
on October 11, 2022
Posted by: Baking Queen!!
[This review was collected as part of a promotion.] LOVE IT!! My CANDY APPLE RED DARLING!!
CAN'T WAIT TO EXPLORE MORE OPTIONS!!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Bowl height adjustment is off
on December 28, 2022
Posted by: Poor service
from Florida
[This review was collected as part of a promotion.] I bought this pro line stand mixer in order to make my home bakery business. More efficient. After one use, I discovered that the bowl height adjustment is off. I have tried numerous times to contact Kitchenaid in order to file a claim so that this issue could be corrected and I have not been able to speak with anyone despite numerous calls. My calls have gone unanswered. This is the worst customer service that I’ve ever experienced.
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, December 29, 2022
Dear Poor service,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Pro Line Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#264778780 used for the review, phone number, street address, zip code, model & serial number on the appliance and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Pro Line Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#264778780 used for the review, phone number, street address, zip code, model & serial number on the appliance and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
High pitched noise and clanking
on December 2, 2022
Posted by: Jeff Oz
from Miamisburg OH
[This review was collected as part of a promotion.] My Mixer was used for the first time over the Thanksgiving holiday. I bought it after using my sister’s KitchenAide when visiting. I previously owned a six quart model that has served me well over the past 11 years. It was passed to my daughter- in-law. I was surprised by the high pitched sound and clanking coming from the motor itself. I waited for the online chat for almost 90 minutes and was told to call. After waiting on the phone for two plus hours the wait time was getting longer. When attempting to request a call back, I was not given the option to leave a number and time and it reverted back to waiting on the call. Quality control does not exist and customer service left with it.
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, December 5, 2022
Dear JeffO61,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Pro Line Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#263556779 used for the review, phone number, street address, zip code, model & serial number on the appliance and date of purchase. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Pro Line Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#263556779 used for the review, phone number, street address, zip code, model & serial number on the appliance and date of purchase. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Amazing equipment!
on April 1, 2022
Posted by: Smart cookie
from Sealy, Texas
[This review was collected as part of a promotion.] I bought mine in December to be able to do my holiday baking faster. It is the best decision I made! Have been making lots of bread, cinnamon rolls, biscottis. It is a dream machine!!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
The machine is strong and quiet!
on September 2, 2021
Posted by: Mikr
from USA
[This review was collected as part of a promotion.] I checked into the different mixers available for a couple of weeks and finally decided on the Kitchenaid Proline 7 Quart due to the DC motor being quiet and strong, along with the capacity. The unit arrived quickly and it was in great shape. It is a beautifully designed appliance and works well. I made butter and bread with it the first day. Whipping the heavy cream into the butter took only a few minutes. I think that is because of the 11 wire whisk. I am very happy overall with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Three Units Failed in 3 Years.
on September 22, 2022
Posted by: bob81
from Poway, CA
I purchased a Proline Series 7 Quart Bowl Lift Stand Mixer in July of 2019. It failed about a year later - the speed control started to fail to allow certain speeds to work intermittently, then the mixer failed to work at at all. Kitchenaid provided a replacement quickly. The replacement unit failed the same way in October 2021. A replacement unit took more than 2 months to arrive - and was replaced with a commercial 8 quart version. I was warned that there would only be a 2 year warranty for the commercial unit. That unit also failed the same way as the first two units in September 2022. Given that I was making a wedding cake for my son's wedding, I could not wait for a replacement unit. I removed the case for the mixer and sprayed the switch on the speed control board with contact cleaner. That fixed the problem. The mixer is working fine again. The speed switch on the controller board is just a slider that rubs over printed circuit board contacts. The contacts are not protected from the environment at all - and the motor has a fan the likely draws outside air across the circuit board. I do not use the mixer very often. I suspect that some oxidation or containment collects on the circuit board contacts, eventually causing the mixer to fail. In any event, it is a poor design to have a switch that is exposed to the environment in a kitchen that might have grease, sugar, or flour particles floating in the air. It is hard to believe that this is not a problem for many of the newer KitchenAid mixers, as the DC motor models all use the same controller board. A sealed switch would solve the problem and save both KitchenAid and their customers much grief. It is extremely annoying to have a mixer fail in the middle of preparing a cake for a wedding, or preparing a Thanksgiving or Christmas dinner.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid