Customer reviews from otterbox.com
OtterBox - Call of Duty Symmetry Series Case for Apple iPhone 7 and 8 - Orange/Brown
Average customer rating
4.4
(473 Reviews)
Rating breakdown 473 reviews
5 Stars
311
4 Stars
77
3 Stars
45
2 Stars
21
1 Star
19
85%of customers recommend this product.
(
393 out of
460)
Customer Reviews for OtterBox - Call of Duty Symmetry Series Case for Apple iPhone 7 and 8 - Orange/Brown
Customer Rating
1
Aqua Mint Dip Case Color
on October 4, 2016
Posted by: Brittany
This review only got 1 star, not because of the product quality (I love Otterbox) but because of the display color vs the actual color in real life. I ordered the Aqua Mint Dip case and online it looks like it's teal/pink. It arrived today and is teal/orange (almost like a neon orange). I'm returning it and getting another one. The color just isn't what I expected :(
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Clinton
Verified Purchase:Yes
Case Scratched within minutes. Not worth the price. Not durable
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 22, 2016
Hi Clinton,
We’re sorry that this Symmetry case is getting a bit scratched up. We fully get why that would be disappointing and we certainly want to rectify this unfortunate situation. Please give us a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Symmetry case is getting a bit scratched up. We fully get why that would be disappointing and we certainly want to rectify this unfortunate situation. Please give us a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not as Pictured
on January 20, 2017
Posted by: RachL
I bought the dip dot case and when it arrived it was not as pictured. The image on the website shows a navy blue inner lining, but the case I received has a bright pink inner lining. I don't really care about the inner lining color, but when you put the phone screen-up the case is bright pink instead of navy.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: LeeP
Verified Purchase:Yes
Bought this symmetry case for my iPhone 7. Love it. Stylish yet provides ample protection for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sandy123
Verified Purchase:Yes
I really love the sleek design and the wonderful Caribbean flare - colors and design.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: islandpug
Verified Purchase:Yes
Was so disappointed with the pink color immediately. Had deliberated over which case to get as none of them immediately struck me. I will be returning.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2017
Hey islandpug,
We're sorry that the pink color for this Symmetry was not quite what you had in mind. We try to display the most accurate representation of our colors on our website, but unfortunately, sometimes things can get lost in translation due to different monitors, etc. If you have any further OtterBox questions, feel free to contact our support team at 1-855-688-7269, and they'll take care of you!
Regards,
OtterBox Customer Service Team
We're sorry that the pink color for this Symmetry was not quite what you had in mind. We try to display the most accurate representation of our colors on our website, but unfortunately, sometimes things can get lost in translation due to different monitors, etc. If you have any further OtterBox questions, feel free to contact our support team at 1-855-688-7269, and they'll take care of you!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Melissa
Verified Purchase:Yes
I got this case on Tuesday by Wednesday there were already two major scratches on the surface of the case and all I had done was set it down in the counter and today is Saturday and the case looks months old I love the case but it already looks warn and old; would like the same case but would like one that doesn’t look old in less than a week. I’ve had many otterbox cases and this is the first time I’ve had an issue
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2017
Dear Melissa,
We are truly sorry to see that you've had such a disappointing experience with this Symmetry series case! We're calling for a do-over, and we're pretty confident that we can get you a properly performing unit that's both stylish and protective. Please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new warranty replacement!
Best,
OtterBox Customer Service Team
We are truly sorry to see that you've had such a disappointing experience with this Symmetry series case! We're calling for a do-over, and we're pretty confident that we can get you a properly performing unit that's both stylish and protective. Please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new warranty replacement!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Terpgrl05
Verified Purchase:Yes
I bought this case because it says it was compatible with iPhone 8. The iPhone 7 and 8 are not identical in size and it’s a very tight fit for the 8. It’s not easy to get the case on/off. I
Would recommend this for iPhone 7 users.
Would recommend this for iPhone 7 users.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2018
Hey Terpgrl05,
We so apologize about any confusion surrounding the iPhone 7/8 Symmetry series case! The iPhone 7 and iPhone 8 are indeed the same size, which is why our cases are compatible with both devices. The cases are engineered to hug the phone tightly to provide maximum protection, and sometimes this can mean that installing the unit can be a little tricky. Not to worry - our Otter experts are always available to help with the application process, so please feel free to give them a ring at 1-855-688-7269 for further assistance. Additionally, check out the link below to watch our installation video for this specific case series, which should offer some handy tips and tricks. We’ll get you back on track to stylish protection in no time at all!
https://www.youtube.com/watch?v=aCf0nx42OFk
Sincerely,
OtterBox Customer Service Team
We so apologize about any confusion surrounding the iPhone 7/8 Symmetry series case! The iPhone 7 and iPhone 8 are indeed the same size, which is why our cases are compatible with both devices. The cases are engineered to hug the phone tightly to provide maximum protection, and sometimes this can mean that installing the unit can be a little tricky. Not to worry - our Otter experts are always available to help with the application process, so please feel free to give them a ring at 1-855-688-7269 for further assistance. Additionally, check out the link below to watch our installation video for this specific case series, which should offer some handy tips and tricks. We’ll get you back on track to stylish protection in no time at all!
https://www.youtube.com/watch?v=aCf0nx42OFk
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com