I previously owned a symmetry series case from otter box and it was amazing. It kept my phone safe for years! So I decided to purchase another one when my first one began to fall apart. I love love love the color of my new case and it seems to protect my phone very well. The one downside of my experience was I received the case in a box that had obviously been previously opened, and the case had a few scratches on it already. I was disappointed that I had been sent a used (maybe returned?) product since I had paid for a new product. But I kept the case since I had waited a long time to receive it.
The pink was a much brighter pink then what I thought it was going to be. I still like it, but was surprised. The pink trim on the front side of the case has gotten all stained blue from the lining of my purse and from my jeans. The backside scratches easily. I have had the case less then a month and it is dirty and scratched up. I do still like the look of it and I am not looking to replace it. I think it is an original look.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 8, 2017
Hi there,
We appreciate your feedback! We are sorry that this Symmetry case has become a bit discolored and scratched. We are glad that it is doing its job and taking care of your iPhone 7 though.
If you ever need assistance with your case please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
I bought my case about a month ago and absolutely love the feel of it and colors. I bought the coral, black and white rugby stripe. However, the rim around the phone is coral colored and is that rubbery feel. Unfortunately it cannot be wiped clean. It is already getting stained just from everyday normal use. It looks dirty. bummer. In the future I would recommend one that is rimmed in black .
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Cute case...at first
on March 22, 2017
Posted by: Katelyn
As far as being durable, this case is awesome! But the design totally scratched up from normal use (putting it in my purse/pocket). What was once a really cute print is now all scratched up and the blue background is revealing the pink underneath. I wish it didn't scratch so badly and I'm not sure if mine is just defective or not, but the scratches really ruin what otherwise would be a great case!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 23, 2017
Hi Katelyn,
We truly appreciate your feedback! We’re sorry that this Symmetry case is getting so roughed up. This is disappointing and we absolutely want to rectify this as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case arranged!