Customer Reviews for GE - 27.0 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
4
Just what we need
on December 7, 2021
Posted by: Joyfulkc
from San Jose, CA
We had a Samsung fridge for six years, it broke 4 times with the issue of ice build up on the interior panel. Finally decided to go with an American brand for reliability. Found this perfect model without water dispenser. It's a basic model and doesn't have all the fancy features that we don't need nor use anyways, so far it works well. Like the freezer basket that can be pulled out all the way and easy access for the food in the back.
There are 2 bins at the base of this refrigerator so if you are usually have drawers for lunch meat, dairy etc.. you will be disappointed. This was a Covid purchase and appliances were hard to find. I am horribly disappointed in this purchase.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 24, 2021
Hello there - Thanks for the feedback. We hate to hear of your disappointment with your refrigerator's storage options. We can totally understand how inconvenient this must be and we sincerely apologize. We'll be sure to take your feedback into consideration for future improvement. Thanks again. -Mikayla@GEA
The fridge is loud and makes a loud pulsing noise continuously
Features
4
Performance
2
Quality
3
Value
4
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 9, 2021
Hi there! Thanks for the feedback, we apologize for any inconvenience with the sound level of your new refrigerator. It's normal to hear a hum or pulsating sound while it is operating. Our apologies for any inconvenience this may cause. We suggest viewing page 42 your manual for normal operating sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf
Depending on the placement of the refrigerator in your kitchen, you may want to place a piece of rubber backed carpet beneath the refrigerator to help reduce the sounds. Hope this helps! If any questions come up, please reach out, we'll be here for you. - Sharon@GEA
This product was very expensive. two other brands we've had in the last 6 years were far superior in the following areas:ice maker can't keep up with our needs, unless you grab the freezer door handle in the middle it comes off and then scratches the door when you put it back on, the 2 french door handles don't seat at the same height so they look very uneven and won't stay even if you try to re-seat them, no butter section with lid, veggie cripers are on the small size and not as sturdy, the freezer drawer doesn't open smoothly, catches, and it feels like it might break or come off the rollers although it works a bit better if you stand directly in front when you open it. We've only had it a week, but it seems to cool fine, looks good, is lit well, has a large ice bucket and doesn't make a lot lof noise. But for the price, I'm pretty dissatisfied.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, October 26, 2021
Hello there, we're pleased to know your refrigerator is looking good and working well, but sorry to hear the ice maker isn't fast enough, that your freezer door has come off and scratched your door, that your other handles don't seat evenly, and that the freezer drawer doesn't slide smoothly. We can certainly imagine how annoying this would start to get for you, so we'll be happy to share your comments with our design team for them to evaluate.
We appreciate you reaching out to us and we're wishing you the very best.