Customer reviews from brother-usa.com
Brother - Work Smart Series MFC-J895DW Wireless All-In-One Inkjet Printer - Black
Average customer rating
4.5
(599 Reviews)
Rating breakdown 599 reviews
5 Stars
386
4 Stars
152
3 Stars
32
2 Stars
13
1 Star
16
93%of customers recommend this product.
(
231 out of
248)
Customer Reviews for Brother - Work Smart Series MFC-J895DW Wireless All-In-One Inkjet Printer - Black
Customer Rating
2
Not happy with product
on January 10, 2022
Posted by: Dee15
from Puerto Rico
I had to replace all ink colors 3 times and only rarely print , at times not even used! Very disappointed and Cartridges are expensive if I get my money worth but I don’t! Disappointed
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., January 12, 2022
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Simple and effective
on June 7, 2018
Posted by: CatherineL639957
from Kansas City, MO
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I acquired this printer for home office use with occasional business-related activities. The size and weight are compact and manageable. I particularly appreciate that the power cord and phone cord for fax (if you plan to use it) are located on the side, and the paper tray is accessible from the front for regular paper and smaller sizes. Never fear, there is a manual paper feed in the back, for when the paper tray isn`t big enough or you need more manual control, but the vast majority of what I need is letter size or smaller. In the past, I have had machines that require cord access and any non-letter paper to feed from the back. I like to locate my printers as out of site as possible so these streamlined front/side features are really convenient! Another fun feature is the tiltability of the display screen so you don`t have to be at eye-level with the printer to read it easily.Setup was quick -- less than 20 minutes. The quick start guide is helpful. The printer comes with starter ink, so you just have to add paper! I was able to print wirelessly from my laptop and mobile device as soon as I connected the printer to my wifi network. The printer speed is fairly quick. The print quality is average - no complaints - it gets the job done! Photos even on their best setting aren`t pro-quality, but they are passable for basic home use. The printer can print 2-sided, which saves a lot of paper. It`s not the quietest machine and sounds a bit clunky, but it didn`t wake the sleeping baby or scare the dog!The wireless scanning is probably my favorite feature. You can scan to a variety of cloud-based document storage apps (like dropbox, evernote, google drive, etc.), or you can scan to an email from Brother to your email or another address. When setting up an email address for scanning, you also have the option to add a PIN, which is a nice security feature if you have multiple users or children who are always up to something. The scan quality is fine for most uses. The document feeder tray scanned slightly crooked, but in a completely adequate way for 99% of what I use it for. For the other 1% of the time when it matters, I can lay documents/photos right on the glass to avoid this problem.Overall, I am very satisfied with the capabilities of this machine and will not miss hunting for a flash drive every time I need to scan!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use system
on June 8, 2018
Posted by: AlexisM881792
from Woodbury, MN
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. When I first received this printer I noted that is was very easy to set up. I like the way the paper tray is tucked in to the device and doesn`t stick out, which was my main complaint about my last printer. When I turned on the printer it led me through the steps to get everything installed. Loading the ink cartridges was incredibly easy as there was only one way they fit in. I was really happy that there was a clear way to install the printer without using the CD port, my last printer did not have that option and my computer doesn`t have a CD drive so that was important to me. It took around 20 minutes to get everything set up. The quality of the pages is great and printing does not take long at all. The copies I made were clear and the scanning function worked like a charm. I have only ever used one brand of printer before this and the Brother printer was very comparable to what I had been using before, but less expensive. I would definitely recommend this system.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Wish it was smaller but very happy with quality
on June 9, 2018
Posted by: MelanieW298173
from Pottstown, PA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. Upon opening the box to the Brother MFC-J895DW the printer was much larger than I was hoping for. That being said, it is replacing an older printer which was smaller but the dimensions of this printer are more square so it really did not take up any extra room so that is good. The setup process did take some time (close to an hour) but following the included instructions I had no problem. I easily (but not quickly) set up the printer driver on my laptop via the website and downloaded the app on my iPhone. I am easily able to print from both and the print quality is exceptional. I am very happy overall with this printer. For my home office I would prefer something smaller and more compact but this seems like it will last me a long time. I also like that it came with ink so I didnt have to worry about it for the setup.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Product
on June 15, 2018
Posted by: StephanieH431216
from Atlanta, GA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. When I received the product I was excited about using my new printer. The printer has all of the bells and whistles. I read the instructions and used the Brother printer accordingly. The product has worked superbly. I have only had the printer a short time, but I am excited about my future use of the product. The product prints clearly and quickly. My favorite feature on the Brother printer is its ability to connect to Wifi and print. You outdid yourself with this product, Brother!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very Happy
on June 15, 2018
Posted by: KrissyS587494
from North Fort Myers, FL
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I received this product for free from Brother in exchange for my honest opinion/review of the product. I received this product in exchange for my unbiased opinion. Upon first opening this printer I found it to be so small compared to other printers I have owned, which is a very good thing. The instructions were clear and it was very easy to set up. I was up and running in less than 15 minutes. It is fast and easy to print from my phone even. It is definately great quality. My favorite part is the small lightweight size and fast printing speed. I don`t really have any suggestions at this time. I am very happy with this printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome printer that works with all of my devic...
on June 21, 2018
Posted by: AdriannaA396019
from Culver City, CA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I really love this brother printer. It was super easy setup, the instruction manual made it simple to follow the step by step instructions for setup and use. It`s so nice to be able to print from my iPhone, I`ve never been able to do this with my past home printers. Furthermore, the double sided printing made for less paper waste and is one of my favorite features!!! I now recommend this printer to all my family and friends.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
So-so product
on November 1, 2018
Posted by: ESL instructor
from Wheaton, IL
An advanced and trusted tech person recommended Brothers printers to me. I have been disappointed in the sharpness of the print and images, and deficit of deep colors that I was used to in my old printer which was much less expensive, and lasted for five or more years with no reduction in printing and color images.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com