Customer reviews from brother-usa.com
Brother - Work Smart Series MFC-J895DW Wireless All-In-One Inkjet Printer - Black
Average customer rating
4.5
(599 Reviews)
Rating breakdown 599 reviews
5 Stars
386
4 Stars
152
3 Stars
32
2 Stars
13
1 Star
16
93%of customers recommend this product.
(
231 out of
248)
Customer Reviews for Brother - Work Smart Series MFC-J895DW Wireless All-In-One Inkjet Printer - Black
Customer Rating
5
Performance
on June 8, 2020
Posted by: Bandlady
from Dayton Ohio
It performs perfectly every time. I've had several other printers and none were is good as this Brother printer. The price was reasonable and the ink is not extremely expensive. That's a big plus.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Does the job it was made to do well and...
on June 9, 2020
Posted by: marciangel
from Nevada
This printer is solid and easy to use and... it does not have a draft mode of printing - because of this the ink goes quicker. For me, draft mode should be a standard option on all printers.
Response from brother-usa.comBy Brother, Customer Service, June 12, 2020
Hello, stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
If you have any questions about your Genuine cartridge, please contact Brother customer service at 877-276-8437.
If you have any questions about your Genuine cartridge, please contact Brother customer service at 877-276-8437.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Average Printer
on June 18, 2020
Posted by: Lakefront
from Willoughby, OH
Uses a lot of ink. Get error messages about cartridges that won't reset even after following the directions, have to replace cartridges that still have ink in them to clear error.
Response from brother-usa.comBy Brother, Customer Service, June 19, 2020
Hello,
I understand you are still receiving the same error message after replacing the ink cartridge. Here is a link with additional steps that may help. https://bit.ly/2AUP8Qz
If this still does not resolve your issue, please contact us by Email or Live Chat. https://bit.ly/2CgF0Sm
I understand you are still receiving the same error message after replacing the ink cartridge. Here is a link with additional steps that may help. https://bit.ly/2AUP8Qz
If this still does not resolve your issue, please contact us by Email or Live Chat. https://bit.ly/2CgF0Sm
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Product
on June 19, 2020
Posted by: Catica18
from Miami
Excellent product, very easy to use , amazing colors
Written by a customer while visiting brother-usa.com
Customer Rating
5
Works flawlessly so far
on June 23, 2020
Posted by: Anovich22
from NY NY
I really like this printer. I got it to replace a canon pixma which ran for five years without going down once but was so expensive to run. This one is a lot cheaper and has a doc feeder. I was not satisfied with the auto ink replacement offered by brother and I just cancelled it. It came too close to empty ink. My wife works from home and can not afford to lose a day. Otherwise, as Cobsuners’ says, ITV is a good unit for the right price.
Written by a customer while visiting brother-usa.com
Customer Rating
5
There's Nothing Like Having a Brother
on September 16, 2020
Posted by: Storian
from Lewisburg, TN
My first favorite thing about our new printer is that it has a smaller footprint with more features than the last printer we had.
Also, the instructions sound as if they are written in English by a non-tech writer so that they were easy to read and understand. It was a simple and easy set up.
The scan feature works like a charm and has the option of creating short cuts for often-used procedures for scanning documents. My last printer was so complicated; this one is so easy to set up and use. My husband and I researched it before we bought it so we expected it to me a very good product, but we were very surprised at just how good it is.
Also, the instructions sound as if they are written in English by a non-tech writer so that they were easy to read and understand. It was a simple and easy set up.
The scan feature works like a charm and has the option of creating short cuts for often-used procedures for scanning documents. My last printer was so complicated; this one is so easy to set up and use. My husband and I researched it before we bought it so we expected it to me a very good product, but we were very surprised at just how good it is.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Uses TOO much Ink
on October 23, 2020
Posted by: Shorty Kirk
from Colorado
My prior brother (which is no longer made) could go for months without changing the ink. This new model J895DW has to have ink replaced every 6 weeks with the same amount of use. Ink is expensive.
Response from brother-usa.comBy Brother, Customer Service, October 28, 2020
Hi, we understand the ink did not meet your expectation for the Brother MFC-J895DW. We'd like to help. The FAQ below can assist you.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj895dw_us_eu&faqid=faq00002475_001
If you have any questions about your Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj895dw_us_eu&faqid=faq00002475_001
If you have any questions about your Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
quality printing ability
on October 24, 2020
Posted by: Sammy
from Ohio
Good printer except for:
Display screen is way to small!
Paper tray (being at very bottom of machine) makes it difficult to get a good rip to reload!
Display screen is way to small!
Paper tray (being at very bottom of machine) makes it difficult to get a good rip to reload!
Written by a customer while visiting brother-usa.com