Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Average customer rating
4.6
(6,022 Reviews)
Rating breakdown 6,022 reviews
5 Stars
4,264
4 Stars
1,244
3 Stars
335
2 Stars
81
1 Star
98
93%of customers recommend this product.
(
5,051 out of
5,443)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Customer Rating
5
Great features and great look.
on January 16, 2026
Posted by: Patio1
from Cincinnati, ohio
[This review was collected as part of a promotion.] Great micro....has lots of features still learning about.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed in this one.
on January 14, 2026
Posted by: SayWhat?
[This review was collected as part of a promotion.] Disappointed in this microwave. It does not even have half of the features of my old microwave. 1) The control panel (key pad) has no back light, so if you are trying to use it very early in the morning, you have to have a flashlight near by. 2) It has no vent or cover over the top exhaust (if used in recirculating mode) to keep dust, or objects from the cabinet above from falling right in there. 3) It seems to be made somewhat, dare I say, cheaper, or less solid, than the old ones. 4) The turn table is about two inches smaller than they used to be. As I said, somewhat disappointed. We will see if the longevity makes it worth while.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
It's ok
on January 18, 2026
Posted by: Sad oven
[This review was collected as part of a promotion.] My only complaint with the microwave, is that it heats from the outside in, rather than the inside out. I put in microwave safe dishes and upon removal, the dish it almost too hot to handle, but the food is only lukewarm. Everything else is ok. They don't make them like they used to.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Gets the Job Done
on January 19, 2026
Posted by: DBole
[This review was collected as part of a promotion.] It's a basic microwave, but it does the job well. No extra features, such as serving also as a small convection oven, etc.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect enhancement to our kitchen
on January 29, 2026
Posted by: Jaynea52
from Holiday Florida
[This review was collected as part of a promotion.] So far I’m loving it for what I’ve used it for. The programmed settings work really well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool WMH32519HZ Deserves a 0-star rating
on February 5, 2026
Posted by: Zeea
[This review was collected as part of a promotion.] Purchased just over two years ago. A few days ago, I went to start the microwave and thought a gun shot went off. Found out it is the Magnetron failure. Was given an authorized repair shop in my area and was told it would be cheaper to replace the microwave. Not what I would have expected after only two years. Leason learned don't buy a Whirlpool Microwave.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 6, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Microwave. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913491.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913491.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not pleased with product
on February 7, 2026
Posted by: RaRa
[This review was collected as part of a promotion.] Bought 6 months ago. Does not cook well. Steamable vegetables take forever to cook. What should takes a few seconds to warm takes minutes. Exhaust fan does not work well.
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. For further assistance, please see the following for some troubleshooting tips:
For optimal microwave cooking results, ensure the cooking power is correctly set to 100% or the desired level, and the correct function or cycle is selected (refer to your Owner's Manual).
The overall cooking results are influenced by the food itself. Consider the following factors and suggestions:
Amount: Larger amounts of food require longer cooking times. Check for doneness and add time in small increments as needed.
Size and Shape: Smaller, uniformly shaped pieces cook more quickly and evenly than larger or irregularly shaped food.
Starting Temperature: Foods at room temperature heat faster than refrigerated foods, and refrigerated foods heat faster than frozen foods.
Composition and Density:
Foods high in fat and sugar heat faster and reach a higher temperature.
Dense foods (e.g., meat, potatoes) require longer cooking times compared to light, porous foods of the same size (e.g., cake).
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 914559.
We’re looking forward to hearing from you.
Marie Q
For optimal microwave cooking results, ensure the cooking power is correctly set to 100% or the desired level, and the correct function or cycle is selected (refer to your Owner's Manual).
The overall cooking results are influenced by the food itself. Consider the following factors and suggestions:
Amount: Larger amounts of food require longer cooking times. Check for doneness and add time in small increments as needed.
Size and Shape: Smaller, uniformly shaped pieces cook more quickly and evenly than larger or irregularly shaped food.
Starting Temperature: Foods at room temperature heat faster than refrigerated foods, and refrigerated foods heat faster than frozen foods.
Composition and Density:
Foods high in fat and sugar heat faster and reach a higher temperature.
Dense foods (e.g., meat, potatoes) require longer cooking times compared to light, porous foods of the same size (e.g., cake).
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 914559.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poor warranty service
on February 7, 2026
Posted by: Russ1355
from Englewood FL 34224
[This review was collected as part of a promotion.] Microwave was working fine. A sudden large noise and it quit working. Understand that this happens. What is disappointing is the service for repair under warranty. Scheduled visit was 11 days out from requested. Out for 10 minutes, says does not have parts, has to order. 9 days later they say the parts are in. earliest appointment is 10 days out. Not happy that service is so bad.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com