Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Average customer rating
4.6
(6,022 Reviews)
Rating breakdown 6,022 reviews
5 Stars
4,264
4 Stars
1,244
3 Stars
335
2 Stars
81
1 Star
98
93%of customers recommend this product.
(
5,051 out of
5,443)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Customer Rating
4
Good features but weak fan
on December 10, 2024
Posted by: Bill A
[This review was collected as part of a promotion.] This microwave was included in our home purchase. It has worked flawlessly from day one. Easy to understand without needing to use the manual. I wish that the fan had a bit mire cfm to handle the smoke that the stove generates. Otherwise a hood unit.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Safety Issue - Defective Lightbulb & Glued Base
on December 12, 2024
Posted by: Pines
from Baxter Tennessee
Microwave works great, but there is an extreme flaw that is a severe safety issue.
The lightbulb on this unit runs extremely hot, chances are it's an incandescent and NOT a halogen. On top of this, the manufacturer has glued the bulb in place (see pictures). To top it off, on trying to replace the dangerously hot bulb, the base completely separated from the glass, which is going to result in a costly service call and repair.
Absolutely unacceptable manufacturing practices and a dangerous/ faulty product, I'm lucky this did not cause a fire.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 16, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 640199.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
OK unit for the price.
on December 13, 2024
Posted by: RCO1
[This review was collected as part of a promotion.] Just got this to replace a 20+ year over the range microwave. A friend and I were able to install it without a great deal of difficulty. All of the functions seem to work OK once we got familiar with the menus. The keypad selections are quite a bit fewer that on our old unit and we are still not too happy with the limited reheat selections. The cooking "cheat sheet" is definitely minimalist.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Decent unit
on December 14, 2024
Posted by: Rob G
[This review was collected as part of a promotion.] This unit was obtained as part of our new home build. It has worked well and generally a decent appliance. My only complaint really is the control panel could be improved a bit but otherwise were satisfied with it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent product
on December 14, 2024
Posted by: Country Girl
[This review was collected as part of a promotion.] This is the 2nd Whirlpool microwave I have bought and am very happy with it. I like the wire shelf within the microwave as it gives me additional options. The only draw back as with all of the microwaves on the market is the wattage. My previous whirlpool microwave had the same features but the wattage was consistent.
Written by a customer while visiting whirlpool.com
Customer Rating
5
love the color and the ease of use
on December 14, 2024
Posted by: Griff52
[This review was collected as part of a promotion.] I bought this about 6 weeks ago so far very pleased with the microwave
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very nice
on December 14, 2024
Posted by: NCBergandy
[This review was collected as part of a promotion.] This came with my new house and I really like it. I wish I could set the light to turn on and off automatically, but aside from that, I’m really happy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 16, 2024
Posted by: Big ugly
[This review was collected as part of a promotion.] Doesn’t work you sent a repair man out said his shoulder hurt and would have to come back when he could bring someone with him to lift it
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 17, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 641989.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com