Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Average customer rating
4.6
(6,022 Reviews)
Rating breakdown 6,022 reviews
5 Stars
4,264
4 Stars
1,244
3 Stars
335
2 Stars
81
1 Star
98
93%of customers recommend this product.
(
5,051 out of
5,443)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Customer Rating
1
Disappointing
on September 17, 2024
Posted by: Terry/Julie
from Lake Stevens, WA
This one year old microwave made a loud roaring noise followed by a strong burning smell one morning. We unplugged it. We decided to purchase a replacement unit since we didn't want to pay for a service call. We ended up buying a 5 year extended warranty. The appliance store said they weren't surprised by its short life.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, September 18, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 594494.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Potential fire hazard.
on September 24, 2024
Posted by: Logan
from Ohio
Bought one in July 2023. Manufactures in May 2023. The bottom light bulb to light up the stove burnt out in a few months after not being able to turn it off. Went to take the light bulb out and the glass separated from the bulb base and got buzzed with 120v from trying to take the bulb base out. Obviously got too hot and fried whatever adhesive was there. Looked online for a replacement bulb and found many reviews with the same situation. How have I not received any recall for this? This is dangerous.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 25, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6428osOkq or Direct Message on Instagram http://spr.ly/6429osOkS, so we can look into this matter further for you. When responding please include your contact information and reference Case # 598562.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good choice
on October 26, 2024
Posted by: Shar
[This review was collected as part of a promotion.] Bought this microwave 9/24 and after a month of use am satisfied with features and operation; quiet and efficient so far.
Written by a customer while visiting whirlpool.com
Customer Rating
1
The product did not work
on November 1, 2024
Posted by: Beach345
[This review was collected as part of a promotion.] The product did not work. I now have to have a brand new unit serviced. Instead Of having it replaced
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 6, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 616853.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible so far
on November 21, 2024
Posted by: Adamse
[This review was collected as part of a promotion.] I have only had this installed for 2 weeks and it does not heat anything. I have requested a tech through whirlpool and they said they would get ahold of me within 3 business days and it has now been 6 business days and I have not heard a word.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 21, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 627987
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Microwave
on November 23, 2024
Posted by: Den1
[This review was collected as part of a promotion.] This came with our new home and love we love it. Shelf is a nice bonus.
Written by a customer while visiting whirlpool.com
Customer Rating
4
New Home: Great mIcrowave
on December 3, 2024
Posted by: Kentucky
from Texas
[This review was collected as part of a promotion.] This microwave is a good one, and it does a lot and cooks.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy this
on December 3, 2024
Posted by: disappointed in whirlpool
Do not buy this if you want a fan that will draw steam from your stove top. Although advertised as a microwave/hood combo - it does not function as a hood. This unit is very disappointing - almost as disappointing as the treatment I received from Whirlpool Customer Service. I purchased this to replace a 20 year old WP unit - this one is no where near the quality or functioning of my old unit.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 4, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 634757.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com