Customer reviews from whirlpool.com
Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Average customer rating
4.6
(6,022 Reviews)
Rating breakdown 6,022 reviews
5 Stars
4,264
4 Stars
1,244
3 Stars
335
2 Stars
81
1 Star
98
93%of customers recommend this product.
(
5,051 out of
5,443)
Customer Reviews for Whirlpool - 1.9 Cu. Ft. Over-the-Range Microwave - Biscuit
Customer Rating
1
Dissatisfied
on September 23, 2023
Posted by: Marbleheadjed
from Rehoboth, Ma
[This review was collected as part of a promotion.] The day my microwave was installed the first time I tried to use the sensor option it showed a code for a humidity sensor . I called the appliance store and had to wait 2 weeks for a tech to look at it . He said it needed a control panel and sensor and it would be 3 more weeks . I called the appliance store 3 times and left messages and no one ever called me back . They should have returned my call at a minimum . Should have swapped this one out for a new one . My old Whirlpool microwave was 13 years old . This is unacceptable.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 25, 2023
Thank you for sharing your insights with us, Marbleheadjed. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 400216.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Working fine
on September 23, 2023
Posted by: Robobebop
from Central Florisa
[This review was collected as part of a promotion.] We’ve only had this for less than two weeks. Bought this to replace another whirlpool microwave we had for 10 years (disappointed that it didn’t last as long as a Panasonic one that is still running after 30+ years, but I guess they don’t make’em like they used to). This one works fine. The only thing is we can’t figure out how to dim the display. The clock is very bright and a little uncomfortable to look at when you need to check the time. Our previous one wasn’t as bright. It was just right.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Microwave for over the range.
on October 28, 2023
Posted by: PatB39
[This review was collected as part of a promotion.] I bought this a month ago and am NOT happy I did. The microwave oven was installed On October 7 and the display which is needed to use the appliance, quit working in the 24 hours after installation. The technician sent to fix it on the 24th of October didn't have the parts needed. He will return on November 2..Also Whirlpool has had the audacity to send me emails to purchase an extended warranty. I already have used a month of the purchase warranty waiting for a NEW appliance to be fixed. I have a Whirlpool refrigerator and dish washer, so I was brand satisfied til now.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 1, 2023
Thank you for sharing your insights with us, PatB39. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 419174.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Pending to ask for a change
on November 8, 2023
Posted by: Microwave Almafrachi
from Parker, CO
[This review was collected as part of a promotion.] Microwave has an electrical issue and weird sounds at starting.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 13, 2023
Thank you for sharing your insights with us, Microwave Almafrachi. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 425203.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
good features
on November 27, 2023
Posted by: none
from warren minnesota
[This review was collected as part of a promotion.] i like it except kind of hard to get time set without military time popping back in.
also face where buttons are to touch for cooking time etc is so light. need to be darker to see better.
made pop corn . the sensing feature was great. POP was WONDERFEUL WITHOUT BURNING AND NOT MANY KERNALS LEFT after that did not pop.
also face where buttons are to touch for cooking time etc is so light. need to be darker to see better.
made pop corn . the sensing feature was great. POP was WONDERFEUL WITHOUT BURNING AND NOT MANY KERNALS LEFT after that did not pop.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect over the stove microwave!
on December 10, 2023
Posted by: Nurse1955
[This review was collected as part of a promotion.] I purchased this microwave several weeks ago and use it daily. It is just pretty to look at...sleek and clean. And it has plenty of space, a rack for two layers and a large glass turntable. There are a variety of preset functions that help to make selections. Cleans easily as well. All my appliances are Whirlpool and I would change a thing!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 26, 2023
Posted by: Audrey
from Hampstead, NH
[This review was collected as part of a promotion.] This was a perfect fit for my kitchen as it replaced my 16 year old Whirlpool microwave above my range in our modular home. My son was able to install it easily due to it having ,any of the prior model’s dimensions. I love it! It is easy to use and keep clean.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not that great unfortunately
on December 27, 2023
Posted by: Zyndee111
from Hockley
[This review was collected as part of a promotion.] My microwave display stopped showing and working within less than one menth
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 3, 2024
Thank you for sharing your insights with us, Zyndee111. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 456799.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com