Customer reviews from Mattel Creations
Barbie - Rainbow Lights Mermaid Doll
Average customer rating
3.3
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
20
4 Stars
7
3 Stars
3
2 Stars
5
1 Star
14
55%of customers recommend this product.
(
27 out of
49)
Customer Reviews for Barbie - Rainbow Lights Mermaid Doll
Customer Rating
3
Lights won’t stop flashing!!
on September 15, 2019
Posted by: David68
from Herts
Bought for my daughter and worked fine for a while but now the lights won’t stop flashing !! and the model we have hasn’t got the button in the neckless...
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Services, September 17, 2019
We're sorry your Barbie Mermaid is feeling a little flashy. Our Customer Service Team would be happy to help you with this. You can find their contact information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting Mattel Creations
Customer Rating
5
Great for the water!
on April 7, 2016
Posted by: Supamom
from Jacksonville, FL
[This review was collected as part of a promotion.] My daughter loves taking this Barbie in the bath and to the waterpark. The lights are great for a calming nighttime bath. This doll is so great for outdoor play at the beach or watepark it is our go to toy!
Pros: High quality, Durable, outdoor toy
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
1
Poorly manufactured
on December 15, 2016
Posted by: Kdnichole
from Las Vegas, NV, United States
Lights stop working every time I put new batteries in or rearrange the batteries. It only does one light pattern, then stops working. Then I can move the batteries around or swap out for new batteries and it does the same light pattern then shuts off.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, Consumer Services, December 20, 2016
We're sorry to hear about the issues you're having with the lights! Our team can definitely help. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting Mattel Creations
Customer Rating
1
Doesn’t work
on December 23, 2017
Posted by: Kimberly1
from Australia
I bought one a month ago for my 4yr olds birthday and it stop working after the first swim. Took it back to the shop and got a replacement and it happened again! It stopped working after it’s first swim. Appalled!
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, Consumer Services, December 24, 2017
We're sorry to hear this. Our team would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Creations
Customer Rating
2
Beautiful doll but stopped working
on December 26, 2018
Posted by: Ebonync
from North Carolina
My daughter received this doll as a Christmas gift and loved it. I only let her dip the doll tail not submerge it. It stopped working when it got wet. She is crushed!
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, Consumer Services, December 27, 2018
Oh, no! This shouldn't have happened. Our team would like the chance to make things right for your daughter. When you're able, please reach out to our team for help. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Creations
Customer Rating
2
No for water use!
on October 3, 2020
Posted by: Semajens
from Canada
I bought this for my daughter’s birthday last week and it only worked once in the bath! Water get in her tail making the lights stop. Water stays in the tail and doesn’t dry properly. She’s beautiful but she doesn’t go in the water like the package said. Very disappointed 4 yo.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy mattel, October 5, 2020
We're sorry to hear about your disappointing experience! Your satisfaction is important to us. Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
5
Fun and Flashy
on March 25, 2016
Posted by: eyestargetlock
from Tucson, AZ
[This review was collected as part of a promotion.] First of all, ever since my daughter saw The Little Mermaid, she has been obsessed with mermaids. I knew that she was going to favor this barbie because of that. Also, she loves bath time and this barbie has an awesome feature that when you put it in water her mermaid tail has colorful, shiny lights that sparkle. All you have to do is switch her necklace to "on mode." Any three year old girl would LOVE this! She just sits there in awe of the beautiful colors. I think that her mermaid costume is pretty and very appealing to look at also. Barbies tail is awesome for splashing in the tub too which is another favorite thing of my daughter. Overall, one of our favorites for sure!!!
Pros: High quality
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
4
New Best Friend
on March 28, 2016
Posted by: MidloMom
from Midlothian, VA
[This review was collected as part of a promotion.] This doll is my 3.5-year-old daughter's new best friend. She brings her everywhere and includes her in all sorts of imaginative play. The colorful design is perfect for her age group and the lights are a fun touch. Suddenly my daughter wants to take a bath, which normally she fights. The only issue I had was with the packaging, which was difficult to remove - particularly the fastening of the doll's head to the box. My daughter was anxious to start playing and got impatient with the time it took me to get the doll free.
Pros: High quality
Cons: packaging
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations