Customer reviews from Samsung US
Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Average customer rating
3.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
130
4 Stars
48
3 Stars
41
2 Stars
33
1 Star
56
61%of customers recommend this product.
(
166 out of
273)
Customer Reviews for Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Customer Rating
3
I love all my Samsung products.........except...
on May 28, 2018
Posted by: AndroidUser23
Expertise:Intermediate
I have owned 2 previously galaxy phones, the S5 and the S7. I was very excited to upgrade to the S9 and have been overall pleased with it. It is sleek, with high definition, fast, great storage capacity, and clear well-built speakers. However there are 2 major drawbacks (at this time).
Currently there is no way to set individual contact message tones. A feature that was available on both my previous galaxy models. It is important to me (and MANY others based off my googling) to be able to distinguish who is sending me messages without having to go to my phone and read them immediately.
Secondly, and this to me is worse, the new app badges are a complete fail and waste. If I get notifications from Facebook or text messages or notifications from any app and I swipe away the notification from my lock screen (I do not like a cluttered screen) it will erase the numbered badge over that specific apps icon. There is no way for me to know when I have unread text messages or app messages unless I go into every app and look to make sure. All previous models kept the number over the icon to show you had unread messages. This is a huge flaw and is extremely irritating.
Both of these need to be corrected immediately with updates because even with all of the S9's great positive features these are 2 major features I loved about my previous phones. There is no reason for me to get this phone if I cant even do the simple things I was able to to on my older models. It's supposed to be the best technology to offer, but they took away things that make it great..... Correct this mistake Samsung!
Currently there is no way to set individual contact message tones. A feature that was available on both my previous galaxy models. It is important to me (and MANY others based off my googling) to be able to distinguish who is sending me messages without having to go to my phone and read them immediately.
Secondly, and this to me is worse, the new app badges are a complete fail and waste. If I get notifications from Facebook or text messages or notifications from any app and I swipe away the notification from my lock screen (I do not like a cluttered screen) it will erase the numbered badge over that specific apps icon. There is no way for me to know when I have unread text messages or app messages unless I go into every app and look to make sure. All previous models kept the number over the icon to show you had unread messages. This is a huge flaw and is extremely irritating.
Both of these need to be corrected immediately with updates because even with all of the S9's great positive features these are 2 major features I loved about my previous phones. There is no reason for me to get this phone if I cant even do the simple things I was able to to on my older models. It's supposed to be the best technology to offer, but they took away things that make it great..... Correct this mistake Samsung!
Pros: Bright display, Built-in speakers
Cons: Did not meet expectations, removal of critical features.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor features from Samsung
on October 8, 2018
Posted by: Tink23
from Australia
Expertise:Intermediate
Do not trust Samsung cloud to back up your data, it fails miserably!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 8, 2018
Posted by: Anton61
from Indiana, USA
Expertise:Intermediate
Love this phone, it is faster then my S7 and the battery lasts so much longer then the S7 I had. The only thing I don't like is they did not put FM radio in it like I though they were. When I work out at the gym it would be great to hear the TV over FM on my phone. But other then that, it works great.
Pros: Bright display, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Fast CPU. Curved screen is annoying, camera poor
on September 1, 2018
Posted by: MrFabulous
from Wisconsin
Expertise:Intermediate
I like the speed of the CPU and the memory to be able to handle multiple applications.
I was initially concerned about the curved screen and I should have paid closer attention.
I have a number of apps that use the full screen including controls. These apps are difficult to use because the curved edge makes it difficult to select a button near the edge. When text goes edge to edge like in email or calendar it is distorted and difficult to read. Resizing is not possible. Rotating works in some apps but not all.
I have a number of apps that use the full screen including controls. These apps are difficult to use because the curved edge makes it difficult to select a button near the edge. When text goes edge to edge like in email or calendar it is distorted and difficult to read. Resizing is not possible. Rotating works in some apps but not all.
The curved screen makes it difficult to hold the phone without either accidentally selecting something or dropping it. In simply picking up the phone my fingers touch the curved edge and it starts up either music, camera, or calculator. Yes, I have a phone case to protect it and give a grip. Yes, I have a screen protector. Yes, I have chipped the edge in several spots because the curved glass is the first thing to hit anything hard.
Camera is disappointing in quality and has a mind of its own. Perpetually goes into "selfie" mode when I want and leave it at Pro mode. I have lost the chance for a number of photos because of this. Images are over sharpened and over compressed (areas are "blocky") even after changing the settings. Only decent exposures are in full sun (which makes for mediocre photos...harsh shadows and squinting faces do not make for good photos)
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Should've switched years ago!
on December 30, 2018
Posted by: SpadeWolf
from Boston, MA
Expertise:Intermediate
Ever since I got my first iPhone, I looked at Samsung as another option for my daily driver. My iPhone 6 was a great phone.... that is until Apple decided to throttle it to force me to upgrade. In a way, they won. But in forcing me over the edge to upgrade, they revealed their shoddy business strategies and their anti-consumer attitude. That attitude made me look at Samsung again, and I knew I had made my decision. The Samsung Galaxy S9 is a wonderful, fast, and complete device that I believe is worth every penny. Thank you, Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It WAS a good phone
on February 6, 2019
Posted by: S9_user01
from Raleigh, NC
Expertise:Expert
It was good until the last update.
Now everything looks like iphone.
Most of the features are not easy to use.
I wish they come back the way that it was, because it was a really good phone, now it is a off brand Iphone.
Now everything looks like iphone.
Most of the features are not easy to use.
I wish they come back the way that it was, because it was a really good phone, now it is a off brand Iphone.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
No phone is 100% perfect
on June 8, 2018
Posted by: Buck3568
from North Carolina, USA
Expertise:Intermediate
I've heard of many suggestions, some make sense, some don't. I will type this with a real review. I've owed many phones. This s9, not even the plus, is the BEST phone I've ever used. The screen is a vision of beauty. The sound is crisp, clear and the best sounding Galaxy ever. I had my doubts after hearing some people complain. The majority report moved me to try this device. The abundance of features offered by Samsung is truly amazing. They have listened to their customers, and delivered. Battery life....very fast charging. Phone call quality is way better than any phone I've used. Everyone I speak to can hear me perfectly clear. Quality is the final point. This phone is built to last, a beautiful and performing device.
Pros: Bright display, Realistic color, Durable, Inexpensive, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Love the camera but phone is unreliable
on October 23, 2018
Posted by: Dyl95
from Iowa
I have had my galaxy s9 for 7 months and the contacts app keeps force closing constantly. Took my phone to my network provider and they did troubleshooting for 2 hours before factory resetting it. Less than 24 hours later and it’s doing it again!! Except now I can’t even answer calls it says “calls has failed” ridiculous! The only good thing is the camera. Which is all mine is good for right now!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US