Customer reviews from Samsung US
Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Average customer rating
3.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
130
4 Stars
48
3 Stars
41
2 Stars
33
1 Star
56
61%of customers recommend this product.
(
166 out of
273)
Customer Reviews for Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Customer Rating
2
Screen error prob
on November 16, 2021
Posted by: Teresa
from Ontario
Expertise:Intermediate
Error stays on screen covering keys 2 -3 minutes
Tried reset
Tried reset
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
My phone
on February 10, 2022
Posted by: Stubbornass
the best phone ever.it has all the good features one needs .it has a great camera and i just love everything about this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone for the money
on March 25, 2022
Posted by: Jaylen
from St.Petersburg Florida
Expertise:Expert
[This review was collected as part of a promotion.] I had my S9 since 2018 and I love camera is awesome smooth fast display great sound by the dual speakers with Dolby Atmos.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for it's time
on April 12, 2022
Posted by: Squad
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone 3 years ago everything works wonderful screen that never cracked. Sounds great with 2 speakers has a built in local radio in case of emergency and it still has a head phone jack which I find very useful only concern is that low ram memory wont allow me to upload documents or photos via browser so applying for jobs was an issue the past year. And battery couldn't hold a charge so I replaced it with a oem one but it hasn't really improved I just wish Samsung would still manufacture batteries after manufacture date of the phone ie 2018. Due to no usage on new batteries the degradation has taken its toll on these batteries
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung s9 greatness
on April 12, 2022
Posted by: Zaid
from Georgetown,Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this about four years ago and it is the best phone I have. I do want to upgrade but at the same time it is really good and don't feel the need to. If I had the money I would but its charger port is broken because of me and a cracked screen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loved this phone
on June 29, 2022
Posted by: Zonei
from Greenville,sc
[This review was collected as part of a promotion.] I just upgraded to the s22 from the s9 and i love them the only down about the s9 is the fanger scanner went out in 3 years of use.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung S9
on June 30, 2022
Posted by: Juju
from Nv
Expertise:Intermediate
My phone is 3yrs old. I really loved it in the beginning. My battery discharges pretty quickly and now I can't take screen-shots. I did read reviews before I bought the phone. I guess others were having trouble with the camera, as well. I can't recall what they were saying about the camera, though.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, July 11, 2022
Thank you for your feedback on the Samsung Galaxy S9. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
I hate bixby
on August 9, 2022
Posted by: Morex
from Anchorage, AK
Expertise:Intermediate
I'm already hating aspects of this phone. I absolutely hate the bixby bullcrap button. Hate hate hate!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hi Morex,
Thank you for taking the time to review the Samsung Galaxy S9. We appreciate all feedback as we strive to bring our consumers the best and most innovative products. If you’d like to remove Bixby from your side key you’re able to do so with the following steps. Go into Settings> Advanced features>Side Key
From there you are able to change the side key from Wake Bixby to Power off menu. If you need any further assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S9. We appreciate all feedback as we strive to bring our consumers the best and most innovative products. If you’d like to remove Bixby from your side key you’re able to do so with the following steps. Go into Settings> Advanced features>Side Key
From there you are able to change the side key from Wake Bixby to Power off menu. If you need any further assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US