Customer reviews from Samsung US
Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Average customer rating
3.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
130
4 Stars
48
3 Stars
41
2 Stars
33
1 Star
56
61%of customers recommend this product.
(
166 out of
273)
Customer Reviews for Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Customer Rating
1
Bad charger port and screen that can have an issue
on August 21, 2019
Posted by: Crusher 163
from Randolph NJ
Expertise:Intermediate
I had this phone for a while and it has been giving me problems since the beginning. Every time it updates something goes wrong. One update was pushed so I couldn't read my calendar, calculator, or settings. Another update was pushed out and my apps were completely erased. One time my phone woke me up at three in the morning saying that there was water in charging port even though it had been charging for six hours and has not been close to water. After the "water" dried the notification went away and I could charge my phone. A few weeks later it gave the same notification again even though it had not been anywhere near water. After doing research I found a way to disable the setting, but then once again a new update came out and the setting was permanently enable to notify and disable charging when there is water in my charging port. I've been doing research and using trixie to get said water out of my phone but it hasn't worked.I've been waiting for the opportunity to get it fixed. In the mean time I have been wirelessly charging my phone. A few days later the notification went away and I was able to charge my phone again, and then one day the charger port completely died. My screen also has a hard time registering my touch and sometimes registers my touch in places where I haven't touched. Usually this can be fixed by wiping my screen but sometimes this dosen't work.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Daughter in Love
on August 22, 2019
Posted by: Shanon
Expertise:Expert
I bought the Galaxy S9 as a suprise upgrade for my daughter. She's in love. Major upgrade for her Prime and S5.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Excellent Phone
on October 5, 2019
Posted by: Cryslyn
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] Sweet Phone. It works for youth with all of it's special features but will still be simple enough for an elderly person to work. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Fast, sturdy beautiful screen and more
on November 7, 2019
Posted by: loveguru
Expertise:Expert
i switched from crAPPLE to samsung because crAPPLE slows down their phones over time and their charging cables fall apart in months. APPLE is so dying. This S9 though is super fast even after over 1 year of ownership, battery last about a day but charges in less than 1 hour to full. Screen is very sturdy, no need for protection unless you drop it like a hot potatoe. lots of customization unlike crAPPLE. love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Phone
on November 29, 2019
Posted by: Coreygeorgeg
from Paw Paw,Mi
This is a good phone, the best I've ever had. I like pretty much everything about it ,except the battery life could be a little better sometimes.The camera is great.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor operating system
on December 17, 2019
Posted by: brock
Expertise:Intermediate
I had this phone close to a year now, and I find the system is hard to get around, to find different folders. I find it difficult to send emails with attachments, where you don't know if the email was sent. I have own Galaxies from 3 to 9 and I find that the quality is just not there on the screen to operating system. It's time for a change where I am going to the Apple phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Forced to use for my phone now
on December 27, 2019
Posted by: StuckwithSamsung
from Livonia, Michigan
Expertise:Intermediate
I got this phone unfortunately because my moto took a drink. Ever since I've been forced to use this Samsung I'm reminded about how much annoying bloatware is added, the phone can barely ever be picked up without turning the annoying bixby feature. Music players don't shut off when closed, and the bluetooth glitches so hard I normally have to switch it on and off multiple times to get it to work right with my car's stereo that it's a nightmare. Overall, I hate this thing and I would never recommend a samsung product again after this.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Battery hasn't even lasted a whole year!
on January 18, 2020
Posted by: Mike
from New York
Expertise:Intermediate
My battery dies immediately after hitting 30%. Luckily I'm still under warranty so I can get a free replacement (hopefully), but I expect this battery will die in under a year as well. That means this phone will probably become useless in UNDER two years. I wish I could get a decent Android phone that lasts more than two years, but it looks like I'll need to buy an iPhone for that.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US