Customer reviews from Samsung US
Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Average customer rating
3.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
130
4 Stars
48
3 Stars
41
2 Stars
33
1 Star
56
61%of customers recommend this product.
(
166 out of
273)
Customer Reviews for Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Customer Rating
4
Great phone
on September 30, 2018
Posted by: Israr
from NY
Expertise:Expert
Got my Galaxy S9, and like every time Samsung did a great job. Pretty much happy with this phone until now. Apparently I missed the offer of free Gearfit pro2 because I bought my phone a couple of days earlier before this offer started. Otherwise a great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on February 19, 2019
Posted by: Devil2Angel2017
from San Diego, California
Expertise:Intermediate
I got this phone a few months ago after my Note 5 stopped working. I was nervous because I love my Note so much but I love this phone just as much! Battery life is amazing, the pictures are so clear. I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Screen cracking by itself
on May 12, 2019
Posted by: anoopk
from VA, USA
Expertise:Expert
This phone works great, but first its screen cracked on left curved edge and now has started on the right curved edge. I have kept the phone well protected in case and with screen protector and still this has made me feel that the money has been wasted. I am planning to open a query on Facebook to see how many others have had the same experience. Thanks.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Unfortunate, disappointing.... and annoying
on September 9, 2019
Posted by: ShockSystem
from Las Vegas
Expertise:Expert
I purchased this device for an additional line, and picked it because of a promotion. By the specifications it looked like a quality device that I would like in place of my S5, however I would learn that I would be greatly disappointed. The obnoxious features "baked in" to the phone are annoying, irritating and can not be disabled, rendering the experience anger inducing. I do not want to "Try sharing my profile"...ever. This can not be made to go away from the top of your contacts list. So it's permanently at the top, and if you accidentally hit it, you are taken away from your contacts list to an ever annoying sign up screen. The inability to disable the "Bixby" button is rage inducing, and makes my want to throw a brand new, shiny, expensive device across the room. It is a built in, permanent annoyance. The other features of the device seem like they would be nice, if it wasn't ruined by the intrusive, constant want for the device to "share", thinking that it is smarter than the operator. I would like to see if the other features are nice, like the camera etc., but I'm just put off by the whole experience. I'm tempted to eat the restocking fees and costs of setting up another device, just so I won't have to deal with this irritating, irremovable annoyance, just to have a phone that does what "I" want it to do. Put all that on top of the inability to change out the battery, a silly curved edge screen that makes pictures and video look bad, and all glass construction and you get...disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Read this before buying
on August 23, 2021
Posted by: Ray ray
from Los Angeles
Expertise:Intermediate
The only way i can review this phone is to compare it to previous phones Ive owned, and how they worked with the current technology. This phone is OK. Not much different than the 8, or the 6. The 5 I thought was pretty good. I also owned a Note 3 that I loved. But theres just one problem Ive found with the 9...
The speaker phone sucks. And unfortunately for me, I use the speaker phone a lot. Im on my 3rd S9, and I'm about ready to sell this one for what I can get and never use another one of these again. Also, I am very surprised that the reviews of this thing are as high as they are, and nobody mentions this issue.
I guarantee If anyone that reads this goes on Reddit, where the real reviews are, they will find hundreds of reviews of the S9 regarding the bad speaker phone, which, btw, still has not been remedied by Samsung. I wouldn't recommend this phone to anyone I liked.
The speaker phone sucks. And unfortunately for me, I use the speaker phone a lot. Im on my 3rd S9, and I'm about ready to sell this one for what I can get and never use another one of these again. Also, I am very surprised that the reviews of this thing are as high as they are, and nobody mentions this issue.
I guarantee If anyone that reads this goes on Reddit, where the real reviews are, they will find hundreds of reviews of the S9 regarding the bad speaker phone, which, btw, still has not been remedied by Samsung. I wouldn't recommend this phone to anyone I liked.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 25, 2021
Hello Ray ray, thank you for taking the time to leave this review. I can see why you are so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001255/) to an article that will help you troubleshoot the speaker. If you are still having issues we would be more than happy to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143638373
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143638373
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Neat phone bad battery/& or software
on September 24, 2023
Posted by: Saltcoyote
from Saint Louis, MO
Expertise:Intermediate
Yes I received a s9 as part of the presidential initiative acp etc... tgis phone appears to be new when I receive it very sleek and stylish all glass and fragile looks good. So far in my experience of about 3 weeks the battery drains fast and gets very hot. Just now my battery drained to 5% I plugged it in and it immediately then went down to 4% then mystically restarted itself without my doing and booted back up to display 18% battery. Im not really too familiar with the physics but I was under the impression that glass is a coolant why is it getting so hot etcetera. Must be the software thnx I do like the phone though
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Debra, Social Commerce, September 26, 2023
Hello there Saltcoyote,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S9. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out the articles that I have linked below for you titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," and "Get the most out of your Galaxy phone or tablet battery" for some simple troubleshooting steps that may help you resolve what you have been experiencing with your Galaxy S9. If you would like further assistance after reviewing the provided resources, please do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S9. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Check out the articles that I have linked below for you titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," and "Get the most out of your Galaxy phone or tablet battery" for some simple troubleshooting steps that may help you resolve what you have been experiencing with your Galaxy S9. If you would like further assistance after reviewing the provided resources, please do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
Written by a customer while visiting Samsung US
Customer Rating
3
Unlocked Phone on Verizon Beware
on April 10, 2018
Posted by: WDE2013
from Atlanta, GA, USA
Expertise:Expert
If you purchase this phone unlocked and plan to use it on Verizon, you will lose some key features.
1. No native video calling.
2. No Verizon Visual Voicemail.
3. Wifi calling.
1. No native video calling.
2. No Verizon Visual Voicemail.
3. Wifi calling.
Wish I had know this before I bought it...
Cons: Did not meet expectations, no wifi
Features
2
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Nice but needs work.
on April 23, 2018
Posted by: LikeSimplicity
from Norwich, Ct
Expertise:Intermediate
Just upgraded from S6 after 2 years due to performance issues.
Pros:
Awesome camera with cool features even in the dark!
Size is similar to S6 so not wide.
Usage of full screen is great esp for watching videos.
Like the pull down options menu and the pull up apps menu
Voice recognition works perfectly for me, especially in my texting app.
Battery life is as expected for my usage. No better or worse than the S6.
Speaker and microphone are top notch. Callers don't even know they're on speaker phone until they hear background noise.
Charging cable plugs in the first time, every time.
Like the edge tab. Very convenient.
Was easy to transfer ALL my data and settings to new phone with included adapter.
Can increase storage space with optional sd card. S6 didn't have that option.
More settings to turn things on and off. I can turn off almost everything I don't like.
Pros:
Awesome camera with cool features even in the dark!
Size is similar to S6 so not wide.
Usage of full screen is great esp for watching videos.
Like the pull down options menu and the pull up apps menu
Voice recognition works perfectly for me, especially in my texting app.
Battery life is as expected for my usage. No better or worse than the S6.
Speaker and microphone are top notch. Callers don't even know they're on speaker phone until they hear background noise.
Charging cable plugs in the first time, every time.
Like the edge tab. Very convenient.
Was easy to transfer ALL my data and settings to new phone with included adapter.
Can increase storage space with optional sd card. S6 didn't have that option.
More settings to turn things on and off. I can turn off almost everything I don't like.
Cons:
Wasn't happy about buying all new charging cables but I had to buy a new case too so I guess it comes with upgrading. Didn't cost enough to complain about really but still a con.
Hate the curved screen. Makes me want my S6 back! I hate it because pressing on a link, letter, box and so forth is difficult if it is too close to the curve. You have to manipulate the screen or turn your phone sideways to succeed. I cant exit my pop up texts easily because of this design flaw. It "complicates" things. For me, this is its major downfall. (4 star vs 5)
The onscreen apps, home key, back button menu takes getting used to. I'm still not used to it. I've almost accidentally deleted emails or pictures because the back button is conveniently located directly under the delete button in both of these apps. Both are Samsung apps.
Haven't used the iris scanner or finger print scanner.
Bixby is a pain. I don't need nor do I want all the reminders and hints. Is there a way to uninstall it? I like to do things myself.
Overall, Awesome phone. I'm still finding cool things it does after almost a month.
Wasn't happy about buying all new charging cables but I had to buy a new case too so I guess it comes with upgrading. Didn't cost enough to complain about really but still a con.
Hate the curved screen. Makes me want my S6 back! I hate it because pressing on a link, letter, box and so forth is difficult if it is too close to the curve. You have to manipulate the screen or turn your phone sideways to succeed. I cant exit my pop up texts easily because of this design flaw. It "complicates" things. For me, this is its major downfall. (4 star vs 5)
The onscreen apps, home key, back button menu takes getting used to. I'm still not used to it. I've almost accidentally deleted emails or pictures because the back button is conveniently located directly under the delete button in both of these apps. Both are Samsung apps.
Haven't used the iris scanner or finger print scanner.
Bixby is a pain. I don't need nor do I want all the reminders and hints. Is there a way to uninstall it? I like to do things myself.
Overall, Awesome phone. I'm still finding cool things it does after almost a month.
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
Cons: curved screen
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US