Customer reviews from Samsung US
Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Average customer rating
3.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
130
4 Stars
48
3 Stars
41
2 Stars
33
1 Star
56
61%of customers recommend this product.
(
166 out of
273)
Customer Reviews for Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Customer Rating
1
do you really own the device
on December 3, 2018
Posted by: Anonymous
from Chicago, IL
Expertise:Expert
I own this piece of hardware, yet I dont own it at all. The bootloader is locked, and I am unable to take root authority of the software. I'm tired of samsung bloat software and annoying ui decisions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Rushed program to get pie out. To many bugs
on April 12, 2019
Posted by: Verizon since GTE
from Huntsvegas, AL
Expertise:Intermediate
Had no issue with phone after it went to Oreo. I'm on Verizon and had a service issue. When getting a new sim card installed and fixing program errors my phone went to pie.
Phone signal seems worse drops calls more often. Wifi signal isn't there, have to be in same room or just in next for use.
My email hasn't worked right since, battery life was horrible due to Bixby. Which sucks that you can't turn it off without signing up. Multiple apps no longer ping notifications. Even after I spent the time to factory reset phone these problems are happening.
Looks like my next phone will not be a Samsung if they keep Bixby.
Phone signal seems worse drops calls more often. Wifi signal isn't there, have to be in same room or just in next for use.
My email hasn't worked right since, battery life was horrible due to Bixby. Which sucks that you can't turn it off without signing up. Multiple apps no longer ping notifications. Even after I spent the time to factory reset phone these problems are happening.
Looks like my next phone will not be a Samsung if they keep Bixby.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Good space, good pictures, bad battery :(
on May 29, 2019
Posted by: BetbetnTc420
from Kalamazoo MI
Expertise:Intermediate
After begging my husband for months to get new phones we decided on the Samsung galaxy S9 for both of us. Oh boy I was SO SO SO excited when I got mine, after having the same phone for 3 years the sound is amazing the pictures are high quality the space is well very spacious but the battery life SUCKS SUCKS SUCKS!!! Oh yeah it charges fast but mine or my husbands (same phones) loses battery very quickly always have to have the charging block or chargers with us! All this space and no battery life to power it =( !!! Definitely wished I would have known this before getting stuck with it for 2 years!!! If the battery life is garbage after 1 month these next 2 years are gonna be rough!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
I would give negative stars if I could
on July 20, 2020
Posted by: Carrie
from Colorado Springs
Expertise:Expert
I am a long time (10+years) Samsung Galaxy purchaser and I want to drive over this S9 with my car. How can I absolutely love my S8, which my daughter broke, and decide to upgrade and it blows? DO NOT buy an S9!!! I've gotten storage warnings ever since I transferred my information, never happened on the S8 with the same storage capacity. The speaker phone feeds back to the person on the other end, so they complain to be taken off speaker. The camera lags. I hate this phone with every fiber of my being. --☆☆☆☆☆(that's a negative sign) Shame on you Samsung, you should have tested this phone before you put it out to the public.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 5, 2021
Posted by: Nemb
from Illinois
Expertise:Intermediate
I have to restart the phone several times a day or it takes several minutes longer to complete a task like opening photos. I do not have hardly anything stored on my phone, clear cache all the time, no changes my iphone 6 looks likes its from the future compared to how well this runs. Battery life is nice but i rarely use it do to how poorly it runs its become little more than a pretty flip phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 5, 2021
Hello Nemb, thank you for bringing this to our attention. We are apologize for any inconveniences this experience may have caused. We understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00078985/) to an article that will help you learn more about how to keep your phone from slowing down. If you are still having issues we would definitely like to look into this matter further for you. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143277230
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143277230
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Yet
on June 1, 2018
Posted by: KittyTheCatsMeow
from Arkansas
Expertise:Intermediate
This is my third Galaxy. I love it. The curved sides that create the 3d effect are awesome.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
charger
on January 28, 2019
Posted by: andriodluva
from Georgia
Expertise:Intermediate
i love the fact that i can charge another other phone with my phone that is awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S6 upgraded to S9
on May 13, 2018
Posted by: Sadiegurl
from Fresno CA
Expertise:Intermediate
one problem when using the shop Samsung app the display doesn't show
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight, Built-in speakers, love the camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US