Customer reviews from Samsung US
Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Average customer rating
3.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
130
4 Stars
48
3 Stars
41
2 Stars
33
1 Star
56
61%of customers recommend this product.
(
166 out of
273)
Customer Reviews for Simple Mobile - Samsung Galaxy S9 4G LTE with 64GB Memory Cell Phone - Midnight Black
Customer Rating
4
Great phone, but Android Pie makes it boot slower
on March 10, 2019
Posted by: Piehater
from planet earth
Expertise:Intermediate
Phone had been working flawlessly, then came the mandatory android pie update. As the phone was working fine no reason to update other than to get rid of the nag screens. Noticed no significant improvements after the update, at least for me, and the phone takes longer to boot up. Interface has more a cartoonish look to it and features have been removed from task manager. Battery life is no better either. If fact, overall the phone seems a bit slower overall. Android Pie is highly overrated. Would have given the phone 5 across the board prior to android pie update
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Was good
on March 13, 2019
Posted by: Used to be a fan
from Ny
Expertise:Intermediate
I loved my S9 until I had no choice in the latest update. Who's brilliant idea was this??
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Front camera cropped, can't take a decent picture
on April 25, 2019
Posted by: Jennizzz
from Melbourne, fl
Expertise:Expert
Originally I probably would've given it 5 stars but after the last update the front camera crops all pictures. You can't even tell until after you've taken it. It's horrible and selfies are almost impossible now. It literally ruined this whole phone. I'm so mad I wasted so much money on this phone that I can't even take a good picture with. HORRIBLE, HORRIBLE phone!!! I will NEVER buy Samsung again!!!!!!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
SO LOOKING FORWARD TO GETTING ONE OF THE BEST HAND
on May 16, 2019
Posted by: nwkrks
Expertise:Intermediate
We got our phones in early May. They were awesome. A couple of days later we recieved an update from Samsung (that APR 1st update). Our phones began roaming, the "pending email" icon is stuck, most of our app notification updates popup but don't make a sound. I'm thinking of returning them and try to find something more suited to our needs.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
I've had nothing but problems with phone calls
on May 28, 2019
Posted by: dia4229
from ohio
Expertise:Expert
I've had this phone for less than a year and have had so many issues with making a phone call, or receiving a call. People cannot hear me speaking. I've been through countless self helps for this issue and none fix the problem for good, I'll go a few days and then the problem will resurface. I'm now trying a factory reset, and guess what the S9 seems to have issues with that too. Worst phone I've ever had, who cares about a camera is making and receiving a phone call is so darned hard? It is a phone after all.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, very poor software update policy
on August 25, 2019
Posted by: galaxys92
from Jersey City, NJ
Expertise:Expert
Bought this phone about a month back. Fast and responsive so far, camera takes good pictures, though not at Pixel level. The biggest drawback however is Samsung's security update policy (or lack of it). This phone is still on Jan-2019 patch level with no ETA provided for when an update will eventually come out. It is a shame that Samsung leaves their unlocked flagship phone without a security update for 8 months and counting.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Awful
on August 26, 2019
Posted by: Changing
from Independence. Mo
I would not suggest this phone to anyone. Worse phone iv ever had. Problems all the time. Rings when no one calls or don't ring when I get calls. Had to have 3 sim cards befor it would work this bad.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Not charging issues
on September 4, 2019
Posted by: mendezmadre
from Montreal, QC
Expertise:Intermediate
The phone worked well when it wanted. The phone went into a quick discharge and would not charge with no error. Once the battery was exhausted I tried rebooting and charging but it would tell me moisture was present, after that there was no way to recover the phone. Unreliable
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US