Customer reviews from lg.com
LG - GizmoGadget Smartwatch Plastic Verizon - Blue
Average customer rating
3.4
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
20
4 Stars
34
3 Stars
19
2 Stars
8
1 Star
16
77%of customers recommend this product.
(
69 out of
90)
Customer Reviews for LG - GizmoGadget Smartwatch Plastic Verizon - Blue
Customer Rating
2
Good watch but terrible app
on August 22, 2018
Posted by: t bone75
from New York
Gender:Male
Overall I am generally happy with the watch. We purchased one about a year ago and recently had to replace it when the touch screen stopped working; not an issue as it was still under warranty. My one critique of the watch is I wish it had better water resistance. My major issue is with the Gizmohub App. We started running into issues when trying to set up Caregivers. I did not upgrade the app to the current version (thankfully), but several other Caregivers did and now they can't sync to the watch. It's not useful if only I can use the app and the other Caregivers (including my wife) can't. Looking at other reviews this seems to be a major on-going issue and I have not seen any indication of it being resolved. If the app doesn't work, then basically you have an expensive brick! Will have to return the watch or junk it if this issue isn't resolved soon.
No, I would not recommend this to a friend.
Design
4
Display
4
Battery Life
3
Performance
1
Quality
3
Response from lg.comBy Amber, Customer Service, August 23, 2018
Hello and thank you so much for the feedback on the VC200. We appreciate you taking the time to let us know what did not work out in your experience. We have sent the feedback over to our factory team for review. ^AC
Written by a customer while visiting lg.com
Customer Rating
2
Slow app!
on September 21, 2018
Posted by: Kakakatie
from Idaho
[This review was collected as part of a promotion.] This app is so slow. Plus, my phone never rings when my daughter calls! How scary is that? We got this so that my daughter could always reach us but it never comes thru. I just get a notification in the app that I missed her call. What if it was an emergency!?!
No, I would not recommend this to a friend.
Design
2
Display
3
Camera
1
Battery Life
2
Performance
1
Quality
2
Response from lg.comBy Chris, Customer Service, September 21, 2018
This certainly doesn't sound right. We would be happy to look into the problem you are experiencing with the ringer. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Cheap product
on October 14, 2018
Posted by: Neveragain123
[This review was collected as part of a promotion.] We haven’t had the watch for a year and have had to buy 2 bands because they keep breaking. It’s very poorly made.
No, I would not recommend this to a friend.
Design
2
Display
2
Camera
2
Battery Life
2
Performance
1
Quality
1
Response from lg.comBy Amber, Customer Service, October 15, 2018
Hello and thank you so much for the feedback. We are grateful that you have taken the time to let us know what difficulties you are experiencing with your unit. We have forwarded the feedback over to our factory team for review. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Poor design
on November 29, 2017
Posted by: mad dad
from MN, United States
In order to send a text you must do it thru gizmo app not in messaging app on phone, really?
Step counter in activity that they are so proud of, can't reset steps daily. Just keeps adding them everyday. Only way to do it is to reset entire device daily!
Major flaws, will be returning it. Don't waste time or money!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
3
Response from lg.comBy Chris, Customer Service, December 14, 2017
Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
LG please create APP for Windows Store
on December 29, 2015
Posted by: cculligan
from Wake Forest, NC, United States
We bought this for my 10 year old child for Christmas and he was soooo thrilled. We are too. It looks like an apple watch if you set it to a certain theme. The only problem is I have a Windows phone (and love it!) but the GizmoHub app is not available on Windows. I need that app to be available on my phone. He can call but we cannot text each other and I cannot see his location without the app.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: oops
from Madison, WI
Verified Purchase:Yes
Cannot hang up when a call is received. This has been reported again and again. LG knows this and has not done anything to fix the bug. The app allows others to view GPS position of watch, as well as use device as a listening tool by setting it to auto-answer after 10 seconds. You have to decide if you want to permit the privacy violations in order for your child to send voice or text messages. The emoji's say dirty words, like HOORE rather than HOORAY (even the review site wouldn't allow this post with the correct spelling of the word as it flagged it as profanity!) and it isn't just one emoji with the issue. All in all, if you want to use it within a family and not in a split family/custody arrangement it is useful if highly monitored.
No, I would not recommend this to a friend.
Design
4
Display
3
Battery Life
3
Performance
2
Quality
3
Response from lg.comBy Chris, Customer Service, February 9, 2018
Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Horrible band
on October 15, 2018
Posted by: Jennrosenberg
Gender:Female
My child has now broken two bands on the GizmoGadget watch and I cannot find a replacement band. Very poor quality.
No, I would not recommend this to a friend.
Design
1
Display
3
Camera
1
Battery Life
5
Performance
5
Quality
1
Response from lg.comBy Chris, Customer Service, October 17, 2018
We are sorry to see you are having trouble with the bands of the GizmoGadget and are unable to find a replacement band. We would be happy to look into this for you. If you have not already, please reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can help you with this. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Can't reset steps
on September 22, 2017
Posted by: Rebeccarw106
from Michigan
[This review was collected as part of a promotion.] Just got this and overall it is exactly what we were looking for. The only thing we don't like is there is no way (that I have found) to reset the step counter. Thought it would reset every day but it doesn't. So that is really annoying.
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com