Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Laptop - Intel Core i7 - 16GB Memory - 1TB Solid State Drive - Black
Average customer rating
4.7
(1,689 Reviews)
Rating breakdown 1,689 reviews
5 Stars
1,317
4 Stars
271
3 Stars
50
2 Stars
21
1 Star
30
95%of customers recommend this product.
(
1,306 out of
1,381)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Laptop - Intel Core i7 - 16GB Memory - 1TB Solid State Drive - Black
Posted by: Adam1967
from Mill Valley, CA
Verified Purchase:Yes
The laptop wasn’t functioning straight out of the box, and needed to be returned for service. I am hoping my Lenovo experience gets *a lot* better.
No, I would not recommend this to a friend.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, September 12, 2018
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns. We want to assure you that we take your feedback seriously. We apologize for any inconvenience you have experienced. Concerning your repair, our service centers do their best to get our customers machine fixed in a timely manner. Please utilize the repair status website at https://pcsupport.lenovo.com/us/en/repairstatus to check on any updates the service technicians may post. The time given to you is estimated so your machine may be fixed before the time provided. Thanks for your continued patience during this time!
Kind regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns. We want to assure you that we take your feedback seriously. We apologize for any inconvenience you have experienced. Concerning your repair, our service centers do their best to get our customers machine fixed in a timely manner. Please utilize the repair status website at https://pcsupport.lenovo.com/us/en/repairstatus to check on any updates the service technicians may post. The time given to you is estimated so your machine may be fixed before the time provided. Thanks for your continued patience during this time!
Kind regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: jd1976
from North Carolina
Verified Purchase:Yes
Enjoyed it from the day I opened it. Very light weight. Love the touch screen and it's great on battery life.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Cairco
from Newport Beach, CA
Verified Purchase:Yes
The laptop I purchased was great, it had everything I bought with it, except the software. Apparently Microsoft makes you down load it from the cloud, but unfortunately working with Lenovo on getting it actually installed was the worst experience I’ve ever had with setting up a computer. Everyone was nice, but just completely worthless. After days and days and many hours, they finally relented and sent me a link to the software. The same happened to the new president of our company. Not a good situation. It’s over and done now, but I definitely aged a few years in the process.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, September 10, 2018
Welcome to our Lenovo Ratings and Reviews section!
Microsoft office no longer comes in envelope form, but it is now preloaded on your machine. If ever needed the troubleshooter link is https://support.lenovo.com/pe/en/solutions/ht505479
We apologize for the inconvenience caused with you and your president. It's never our intention to create a inundated process for resolution. We are happy to hear our agent was able to assist and rectifying this for you. Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Microsoft office no longer comes in envelope form, but it is now preloaded on your machine. If ever needed the troubleshooter link is https://support.lenovo.com/pe/en/solutions/ht505479
We apologize for the inconvenience caused with you and your president. It's never our intention to create a inundated process for resolution. We are happy to hear our agent was able to assist and rectifying this for you. Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Sophieinthedream
from RALEIGH
Verified Purchase:Yes
I bought the laptop for school. It’s extremely thin and ligh, so easy to carry around and make good use of.
Love it!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jinpeng
from College park, MD
Verified Purchase:Yes
All the Performance are good. Light, colour, keyboard, screen
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: RoseFlorida
from Barnegat, NJ
Verified Purchase:Yes
I bought this after deciding my latest X Lenovo was in serious need for an update.
I had high expectations. Went from a 10 year old X-300 running Vista to the very latest, absolutely top specification Carbon X, running the same Windows 10 edition my desktop runs.
Well, it was not particularly lighter than my X-300. Okay, the X-300 was fabulous.
There is plenty I do not like that I can attribute to Windows 10 - I have to spend a lot of time getting it to run and look like the Windows 10 on my desktop. Unpleasant work, but I can't really blame that on Lenovo.
There is no Thinkvantage blue button. There is some Lenovo Vantage that I have only used to update some bios. It took me too long to find how to deactivate the touch pad, one of the first things I wanted to do.
Physically I find the keys - whether it is the power key or the pointing stick "mouse buttons" to be slow to respond, in the sense that I am used to rapidly clicking on my desk top mouse - but I have to be slower and more deliberate on this lap top.
Same with the power key - I have to press and hold a bit to turn it on, a quick push doesn't do the job.
Battery life does not seem to be particularly strong - I copied 500 gb from one external drive to another, on battery, and the battery drained faster than I expected. I will be going on a 14 hour flight a few weeks from now - I will bring three movies with me to watch, but I don't have much confidence in how many of them I will get through.
So overall a nice enough laptop, very well constructed, but at the price I expected "more", particularly when compared to my ancient laptop or my relatively older desktop. I am not sure how I would improve it aside from allowing the keys to react more quickly (maybe there is a software setting for that). Actually a unit with two pointing sticks, one for each index finger, would be appreciated. There is a bit more room on the left, right and bottom to have a slightly larger screen in the same size unit. Maybe even at the top, it could be a bit larger and still fit a camera. I thought the camera "shutter" was too difficult for my fingers to manipulate, I had to get someone with longer nails to move it.
No, I would not recommend this to a friend.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, September 5, 2018
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns. Battery life (and recharge times) will vary based on many factors, including system settings and usage. Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/jp/th/solutions/ht063051
In addition, we recommend utilizing our Lenovo Vantage app by making sure all of your drivers are up to date. This will ensure your system is working at optimal performance. If the issue persists, please contact our Technical support team at https://support.lenovo.com/us/en/ for further assistance. We want you to have a superior experience with our products and appreciate your business. Please let us know if this helps!
Best regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns. Battery life (and recharge times) will vary based on many factors, including system settings and usage. Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/jp/th/solutions/ht063051
In addition, we recommend utilizing our Lenovo Vantage app by making sure all of your drivers are up to date. This will ensure your system is working at optimal performance. If the issue persists, please contact our Technical support team at https://support.lenovo.com/us/en/ for further assistance. We want you to have a superior experience with our products and appreciate your business. Please let us know if this helps!
Best regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: hydrol
Verified Purchase:Yes
It is good but heat dissipation need to be improved.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Posted by: Deanme
from Florida
Verified Purchase:Yes
For me, I wanted a small, lightweight, fast, quite, top of the line laptop. The Carbon ThinkPad is everything I wanted.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com