Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Laptop - Intel Core i7 - 16GB Memory - 1TB Solid State Drive - Black
Average customer rating
4.7
(1,689 Reviews)
Rating breakdown 1,689 reviews
5 Stars
1,317
4 Stars
271
3 Stars
50
2 Stars
21
1 Star
30
95%of customers recommend this product.
(
1,306 out of
1,381)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Laptop - Intel Core i7 - 16GB Memory - 1TB Solid State Drive - Black
Posted by: Texas Thunder
Verified Purchase:Yes
My Think Pad X1 so far works good. I am very disappointed that it came without touch screen. It has windows 10 but without touch screen. I think that for the price I paid touch screen should have come with it.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, December 3, 2018
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns. We want to assure you that we take your feedback seriously. We are sorry this machine did not meet all of your expectations. Please note that this machine has the capability to have touchscreen. During the time of purchase, the customer would need to select the option of touchscreen. If you would like to rebook your order, please contact our sales team at 855-253-6686 option 2. Good news or bad, comments from our customers help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns. We want to assure you that we take your feedback seriously. We are sorry this machine did not meet all of your expectations. Please note that this machine has the capability to have touchscreen. During the time of purchase, the customer would need to select the option of touchscreen. If you would like to rebook your order, please contact our sales team at 855-253-6686 option 2. Good news or bad, comments from our customers help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Hoper
from Sunnyvale, CA, United States
Verified Purchase:Yes
I am a x1 carbon fans. Bought X1 for me, for my daughter. Used X1 at company as well. Like it.
Written by a customer while visiting lenovo.com
Posted by: Rafael SG
from Atlanta GA
Verified Purchase:Yes
Everything is great but battery would not last as advertised. I would get about 6 hours, of typical use of spreadsheets, e-mail, web browsing, etc, out of the up to 15 hours that are advertised. It may probably be due to the ultra hi-resolution display included in my model.
I would recommend this to a friend!
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, November 30, 2018
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns. Battery life (and recharge times) will vary based on many factors, including system settings and usage. Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/jp/th/solutions/ht063051
If the issue persists, please contact our Technical support team at https://support.lenovo.com/us/en/ for further assistance. We want you to have a superior experience with our products and appreciate your business. Please let us know if this helps!
Best regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns. Battery life (and recharge times) will vary based on many factors, including system settings and usage. Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/jp/th/solutions/ht063051
If the issue persists, please contact our Technical support team at https://support.lenovo.com/us/en/ for further assistance. We want you to have a superior experience with our products and appreciate your business. Please let us know if this helps!
Best regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: MHNZ
from Chicago
Verified Purchase:Yes
This laptop is just perfect for work and personal use. It's travel-friendly and reliable. The display is so crisp and clear. The battery life is perfect for my use. I'm in the IT field, we recommend this laptop when our clients have the budget versus other brands. I finally have one and it has been a smooth transition from the T460.
Written by a customer while visiting lenovo.com
Customer Rating
3
Great laptop, but not the fastest SSD
on November 29, 2018
Posted by: Mike888
from New York
I configured this laptop for highest specs, i7 with 16GB ram and NVME SSD. Unfortunately the SSD is not as fast as I was expecting. Looking into Device manager I seem to have a different SSD model to my colleageus, who's is much faster. Knowing that I got a slower version but paid the same is not great. There is no way for us to check before purchasing. Why don't all models have the good SSD?
Other than that, the laptop is great but could have been a few hundred cheaper with the slower SSD.
No, I would not recommend this to a friend.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, November 30, 2018
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns. We apologize for the inconvenience caused. We recommend utilizing our Lenovo Vantage app by making sure all of your drivers are up to date. This will ensure your system is working at optimal performance. If you need assistance with Lenovo Vantage, please use the link below:
https://support.lenovo.com/by/en/solutions/ht505081
In addition, if you are installing Windows updates make sure they are only critical updates. This can easily slow down your machine. If the issue persists, please contact our Technical Support team at https://support.lenovo.com/us/en/ for further assistance. Please let us know if this helps! Thanks for choosing Lenovo!
Best regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns. We apologize for the inconvenience caused. We recommend utilizing our Lenovo Vantage app by making sure all of your drivers are up to date. This will ensure your system is working at optimal performance. If you need assistance with Lenovo Vantage, please use the link below:
https://support.lenovo.com/by/en/solutions/ht505081
In addition, if you are installing Windows updates make sure they are only critical updates. This can easily slow down your machine. If the issue persists, please contact our Technical Support team at https://support.lenovo.com/us/en/ for further assistance. Please let us know if this helps! Thanks for choosing Lenovo!
Best regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: jarvis
from seattle, WA
Verified Purchase:Yes
I like the design of the think pad. This one is really light and the keyboard is really tactile. Overall, I'm satisfied with the machine!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: nick90
from AR
Verified Purchase:Yes
I got this a month ago. It is really sleek and fast. However, I wish it had a touch screen, which would have been nice.
Written by a customer while visiting lenovo.com
Posted by: Dawid
Verified Purchase:Yes
Favorite laptop that I have ever owned. Keyboard is the highlight for me. It is just such a joy to write on. The Dolby Vision screen is very nice to watch video on, and the brightness allows you to do work in any lighting conditions. I also appreciate the higher resolution. Battery performance is good. Camera cover should be standard on every device, nice feature.
Now I want to state some negatives as I hope they will be addressed by Lenovo before I rebuy when the time comes!
Trackpad! It is pretty bad. Too small, clumsy feel. Feels loose in the lower part whenever you touch it. I think it is time to abandon the pointing stick and make the trackpad larger and more premium quality. The stick's physical buttons take up too much real estate (maybe keep the stick and integrate touch buttons into the trackpad, which activate after pointing stick is used). Trackpads are just much more efficient to the point it is not worth the sacrifice. I know some people love it, and a lot of bloggers would write an angry post, but for $2,500 you should at least make it a paid option.
The Fn/Ctrl placement. Just flip it guys...
Other than that, a perfect laptop for me. And despite the trackpad issue I would not change my decision to buy it.
Written by a customer while visiting lenovo.com