Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Laptop - Intel Core i7 - 16GB Memory - 1TB Solid State Drive - Black
Average customer rating
4.7
(1,689 Reviews)
Rating breakdown 1,689 reviews
5 Stars
1,317
4 Stars
271
3 Stars
50
2 Stars
21
1 Star
30
95%of customers recommend this product.
(
1,306 out of
1,381)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Laptop - Intel Core i7 - 16GB Memory - 1TB Solid State Drive - Black
Posted by: Christine_99
Verified Purchase:Yes
Purchased it for business travel because of the lightweight design and my good experience with this brand. Sadly, the headphone jack is poor. Crackling sounds, no one can hear me on conference web calls, and there's no real troubleshooting solution to fix this. The only way to fix it is to send it back to manufacturer for repair which can take up to 5 business days.
No, I would not recommend this to a friend.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, December 6, 2018
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns. We are sorry to hear you are experiencing issues with your audio. Before sending in your product, please make sure your BIOS is updated. In addition, please utilize our Lenovo Vantage app to make sure all of your drivers are up to date. Specifically, the Realtek audio driver. This will ensure your system is working at optimal performance. If the issue persists, please contact our Technical Support team for further assistance. Please let us know if this helps. Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns. We are sorry to hear you are experiencing issues with your audio. Before sending in your product, please make sure your BIOS is updated. In addition, please utilize our Lenovo Vantage app to make sure all of your drivers are up to date. Specifically, the Realtek audio driver. This will ensure your system is working at optimal performance. If the issue persists, please contact our Technical Support team for further assistance. Please let us know if this helps. Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Posted by: HDM4
from wellesley, MA
Verified Purchase:Yes
I had a Carbon (1st Gen) that I have LOVED for 6 years + but it was exhibiting some issues... so I jumped into another - 6th Gen Carbon and so far the file transfers/downloads, etc... all went amazingly smoothly. I look forward to working on it for many more years!!! Also super light - easy to take with you anywhere!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: OldManBob
from Nevada
Verified Purchase:Yes
I have four IBM T-43 ThinkPads which have been workhorses for almost 15 years. If they would run Windows 10, I would not be writing this review. My new X1 is a beauty. If it goes as long as the T-43's (which still work great but only run on XP Pro) I will be happy. I would suggest a real paper manual and some support in the way of a reliable legacy small docking device (I have 8 of the big ones for the T-43's) as I do not like to plug in all the peripherals when on the move. Also, how about a simple language explanation of Lightning Bolt, USB C, USB A and all the rest. Thanks for a great machine - I can only type on a ThinkPad keyboard do do not ever give that up!
Bob Jarrard
PS: I bought two X1's, the wife got one also! BJ
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Great Laptop but Speakers play Broken sound!!
on December 3, 2018
Posted by: Vikas P
Verified Purchase:Yes
Purchased this laptop recently just been 15 days and I must say I 'am in general satisfied with the build quality and features.
The only downside because of this I gave this rating 3 is because I'am having issues with the Laptop speakers with broken sound when I up the volume above 70%.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, December 3, 2018
Welcome to our Ratings and Reviews section!
Please feel free to write a full review. We'd love to hear from you.
Kind regards,
Courtnea_Lenovo
Please feel free to write a full review. We'd love to hear from you.
Kind regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
Great futures, real mobile replacement of desktop
on December 3, 2018
Posted by: Indecon
from Tallinn, Estonia
Verified Purchase:Yes
I bought it around 3 weeks ago. happy so far. brilliant screen, super fast
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
4
Extremely Powerful but lacking in Webcam/Speaker
on December 2, 2018
Posted by: anubhav123
Verified Purchase:Yes
I bought this a month ago and I really like it because the display is great and it's really tailored for productivity. However, the speaker is very tinny and the Webcam quality is lacking. For $1400, I wish they hadn't skipped in these areas.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: akr249
from New York, NY
Verified Purchase:Yes
I bought the X1 Carbon about two weeks ago and have loved it! Coming from a surface laptop, I really enjoy the weight of the X1 as well as the terrific keyboard. In regards to the keyboard, it is almost addictive to type, akin to the old BlackBerry experience. I only have two small gripes... 1. The fingerprint reader is bad. In 2018 you would expect a reader to have a near perfect read rate (at least with good conditions), but struggle to login in with my finger about half the time. 2. I got a pre-configured model from a Lenovo vendor and was stuck with the HD screen. I wish Lenovo would make the touch HD screen standard as I have an urge to complete some task via touch. Otherwise a great laptop that I hope will last me many years.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Paul Stamatiou
Verified Purchase:Yes
The display lid does not line up with the case when closed (there is a gap on the right side). And it's impossible to keep clean - the case material is a fingerprint and oil magnet. It looks really cheap compared to something like a metal cased Macbook Pro.
Response from lenovo.comBy Courtnea_Lenovo, Customer Care, December 3, 2018
Welcome to our Ratings and Reviews section!
Lenovo appreciates you taking the time to share your comments and concerns. We are sorry to hear that you are experiencing issues with your machine. With regards to experiencing hardware issues, please contact our Technical Support team at https://support.lenovo.com/us/en for further assistance. Please let us know if this helps! Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Lenovo appreciates you taking the time to share your comments and concerns. We are sorry to hear that you are experiencing issues with your machine. With regards to experiencing hardware issues, please contact our Technical Support team at https://support.lenovo.com/us/en for further assistance. Please let us know if this helps! Thanks for choosing Lenovo!
Kind regards,
Courtnea_Lenovo
Written by a customer while visiting lenovo.com