Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Average customer rating
3.9 out of 5
3.9
(79 Reviews)
Open Ratings Snapshot
Rating breakdown 79 reviews
5 Stars
27
4 Stars
34
3 Stars
8
2 Stars
6
1 Star
4
82%of customers recommend this product. 
(
62 out of 76
)
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Customer Reviews for ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Customer Rating
4 out of 5
4
Great Product. Needs work.
on October 5, 2019
Posted by: Anonymous
from Adelaide
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does the job. Would be better if it could remember its position if you've nudged or moved it.
Otherwise a great product.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Awesome Vacuum
on October 7, 2019
Posted by: jaguar 123
from Ledger, MT
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this robot a few months ago and it works better than advertised it is awesome!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Great however it falls down stairs and gets stuck
on October 10, 2019
Posted by: Russell555
from Crossfield
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our second EcoVacs robot and it has been great, other than it continually falls down the stairs, gets stuck on small ledges and sometimes can not find home before the battery dies.
This is our second vacuum and the first one did not seem to have these problems.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, October 11, 2019
Hello,

We're very sorry to hear about this problem as this definitely is not how the robot should be behaving. The DEEBOT has anti-drop sensors which detect when the robot is over a ledge and helps it safely back away. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll help resolve this problem immediately.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Long learning curve, but good
on October 15, 2019
Posted by: Sexissimmo
from 5th Circle
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got it to substitute another model which sadly had issues. First week had to get it to the charger coz it got lost, frequently. Now with two cats it got the floorplan right, after only 3 months of biweekly use.
Absorbs well (as in "vacuum power"). Good with obstacles, going around them. Got the idea I wanted to clean the room the charger is at only, had to "educate" that was not the plan by starting it in another room (total 3 + 2 baths).
Also, it's white. Dunno why. Like shinny very white. Looks luxurious for sucking cat litter the cats sprinkle everywhere.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Always stuck
on November 7, 2019
Posted by: Mom of three
from Sedalia mo
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had it a month and returned it due to getting stuck alot making the transition from hard floor to rugs.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, November 11, 2019
Hello,

Thank you for your review. We're sorry to hear your experience with our robot was less than perfect. Should you ever decide to try our brand again in the future, please don't hesitate to reach out to us at customerservice@ecovacs.com with any questions you may have. We'll always be happy to help out.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Vacuum
on November 7, 2019
Posted by: RE Upstairs
from Utah
Gender:Male
Verified Purchase:Yes
Will wait till they get better to buy another one.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, November 19, 2019
Hello,

Thank you for your feedback. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with any aspect of the DEEBOT that has not lived up to your expectations.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
It works fine
on November 7, 2019
Posted by: RG12345667
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works great for the price. Only thing I wanted extra was area mapping. It gets inside my sofa.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Great but needs some tuning
on November 7, 2019
Posted by: Jmheist007
from Folsom Pennsylvania
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the best investments I made in a while. Battery lasts long enough to do my whole 1st floor on high settings, however it does miss a few areas which isn't too big a deal. Had to reset it a few times to get it to reprogram the areas it missed. The app is Handy but it doesn't initially recognize the vacuum, and sometimes stops the moping function when it's closed.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
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