Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Average customer rating
3.9
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
27
4 Stars
34
3 Stars
8
2 Stars
6
1 Star
4
82%of customers recommend this product.
(
62 out of
76)
Customer Reviews for ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Posted by: GraceAnderson
from North Hollywood
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We got this as a wedding present and we LOVE IT. Our apartment gets SO dusty and I used to have to vacuum and then mop our hardwood floors otherwise you’d see the shadow of dust and with DEEBOT (yes we actually call him that lol) our floors have seriously never been so clean. Our original vacuum hasn’t been used in months because this one is so incredible. Don’t hesitate.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Br549waker
from Flarida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got this a couple
Months ago. Ran it for three days and it got all the sand and dog hair out of the house. Now it only takes once a week.
Months ago. Ran it for three days and it got all the sand and dog hair out of the house. Now it only takes once a week.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Magic_man28
from Miami
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s difficult to configúrate the app and the robot
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 4, 2019
Hello,
We're sorry to hear our app is causing trouble. Please reach out to us at customerservice@ecovacs.com and we'll be happy to help get the unit connected.
Best,
Ecovacs Customer Care
We're sorry to hear our app is causing trouble. Please reach out to us at customerservice@ecovacs.com and we'll be happy to help get the unit connected.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Gatorgirl59
from DeLand FL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and love it. So much quieter that Roomba and it mops as well. I can control it when I am no home.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: BimmerBenzer
from Glendale, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] When the vacuum decides to work in correct pattern, the cleaning is great. However, most of the time, it will get stuck in a loop and continuously circulate in one location. I constantly have to move all chairs out the way and control the device manually.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 25, 2019
Hello,
Thank you for your feedback. We are sorry to hear the DEEBOT has been acting up. The DEEBOT Ozmo 610 uses Smart Cleaning Path technology which allows the unit to follow an advanced back and forth cleaning pattern for a more systematic clean. If the unit is circulating in one area, please check that nothing is stuck in the bumper of the DEEBOT, that the anti-drop sensors on the bottom of the unit have been wiped clean of any accumulated dust, and that no hair or debris have tangled itself around the driving wheels. Should the problem persist, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be more than happy to assist further.
Best,
Ecovacs Customer Care
Thank you for your feedback. We are sorry to hear the DEEBOT has been acting up. The DEEBOT Ozmo 610 uses Smart Cleaning Path technology which allows the unit to follow an advanced back and forth cleaning pattern for a more systematic clean. If the unit is circulating in one area, please check that nothing is stuck in the bumper of the DEEBOT, that the anti-drop sensors on the bottom of the unit have been wiped clean of any accumulated dust, and that no hair or debris have tangled itself around the driving wheels. Should the problem persist, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be more than happy to assist further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: eriktracy1989
from Our house, Ga
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has made our house so much nicer to walk into after work. Our DEEBOT starts her morning during the week when we leave the house. She begins her morning at 7:30 and strolls around the house for about an hour and 45 minutes. Sometimes she gets tired and falls asleep before she returns to base so I have to pick her up and return her home. This is a minor inconvenience. Well worth the purchase.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Gramma Jane
from Newnan, GA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased my Deebot to clean up after 3 grandchildren. The combined sweeping & mopping features were just what I wanted. Overall, I love the performance & ability to include a preprogrammed cleaning schedule. We moved into their new home in November. The main level & my terrace suite have hardwood & stained concrete floors. I purchased a 2nd Deebot as family Christmas gift.
I would like the wet mop to be able to use a cleaning product & to dry faster. Otherwise, very happy with my purchases.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: SunnysideNYC
from NYC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well, had some issues with my door saddles. Overall good product, vacuums really well.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com