Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Average customer rating
3.9 out of 5
3.9
(79 Reviews)
Open Ratings Snapshot
Rating breakdown 79 reviews
5 Stars
27
4 Stars
34
3 Stars
8
2 Stars
6
1 Star
4
82%of customers recommend this product. 
(
62 out of 76
)
Best Buy Privacy Policy
Customer Reviews for ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Customer Rating
5 out of 5
5
Game changer
on October 23, 2018
Posted by: Jessica Go Yanabu
from California
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received this Deebot as a birthday gift and is is the best gift i have ever gotten. I literally removed vacuuming from my daily to do list and replaced it with empty Deebot. The suction power is phenomenal, i have 2 dogs and it gets all of the pet hair and dander off of my carpet and laminate floors. It also gets the corners and goes from floor to area rugs with no problem.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
Disappointed at best
on October 23, 2018
Posted by: TAB Lapeer
from Metamora
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Runs at odd angles, routinely gets stuck on area rugs that we have on our hardwood floors. Cleans well when it runs but more work than I expected. Can’t run it while not at home because of above listed issues.
No, I would not recommend this to a friend.
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Works great...
on October 23, 2018
Posted by: WAstateblee
from Western, WA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great on bare floors which I have on my upstairs bedrooms & bathrooms. Picks up dust, powder, cat hairs, etc very efficiently!!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
Nice but not great
on October 23, 2018
Posted by: LanceW1979
from Kansas
Gender:Male
Verified Purchase:Yes
Does good on wood floors. Ok on carpet. Pretty good suction. App connection is great. Never gets back to its charger. Gets stuck and runs forever in corners and edge of furniture. Haven’t tried mop function yet
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 18, 2019
Hello,

We are sorry to hear the DEEBOT has been struggling to return to the charger. Please make sure to leave a few feet of space clear on each side of the charging dock so the robot has an easier journey home. If the unit is still running into trouble, please contact us at customerservice@ecovacs.com attention Steve and we'll be more than happy to offer further assistance.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
Stick with the M88 unless you just need mopping
on October 23, 2018
Posted by: djgarrison
from Washington, DC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have the M88 and this unit is taller and doesn't get under my furniture. In addition, there is not a perimeter cleaning (fewer cleaning options than M88), so this is a drawback. Further, it wasn't able to find its way home/charger when the battery was low like the M88. The app plug-in for this model is much less responsive than the M88. Further, it has a smaller ledge/transition climb ability than the M88 and often got stuck and just kept trying on the same spot to the extent of rubbing marks into our light carpet that we now cannot get out. It isn't smart enough to know when to stop when it can get out of the jamb it is in. That being said, it appears the wet cleaning is better than the M88. With only that advantage and that not being what we primarily bought it for (we first and foremost need a vacuum cleaner), I cannot recommend it over other vacuum/mopping models that Ecovacs puts out. We returned it and kept the M88 (that it was to replace).
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 18, 2019
Hello,

Thank you for your feedback. We are sorry to hear your user experience with the Ozmo 610 was less than perfect. Should you ever have any questions regarding your other DEEBOT in the future we can always be reached at customerservice@ecovacs.com to assist.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Best thing we've bought in a long time
on October 25, 2018
Posted by: Sprswmpr21
from Richmond, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We thought we'd give the robot vacuum a try and notied this model will mop as well so we bought it. We ran this thing every day for a week on each level of our home and it amazed us how much stuff it picked up every day. It works great on both hardwood and carpet for vacuuming and the mopping feature worked great. We're thinking we may buy a second one so we don't have to move it from floor to floor.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Cleans well low maintenance
on October 28, 2018
Posted by: Tenntoni31
from Nashville
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a couple months ago and so far so good. If you have a dog it’s great. You can take out the roller and just have straight up suction. This is great so you are not constantly cleaning hair out if the roller. Relatively quiet and low enough to get under the couch and the toe plate area of the kitchen cabinets.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
N79 a better cleaner
on October 28, 2018
Posted by: Sarah hates housework
from Connecticut
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had originally purchased the N79 as a kind of let’s see what this can do. I loved it. I then purchased the Ozmo610 for the Alexa connectivity and thought why not the one that mops. This was a mistake. It constantly gets stuck in doorways, doesn’t pick up as much stuff, the mopping feature won’t turn off (I shut off the smart move ve made as directed) so it doesn’t do a great job on carpet so I have to take off the mopping cloth and lastly doesn’t respond well to the remote or the phone app. But I gave the N79 away so stuck with this one. Maybe it will improve as it leans my floor plan.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, March 4, 2019
Hello,

Thank you for your feedback. We're sorry to hear the mopping feature on the Ozmo 610 has been causing trouble. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be more than happy to help get the unit up and running properly.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
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