Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Average customer rating
3.9 out of 5
3.9
(79 Reviews)
Open Ratings Snapshot
Rating breakdown 79 reviews
5 Stars
27
4 Stars
34
3 Stars
8
2 Stars
6
1 Star
4
82%of customers recommend this product. 
(
62 out of 76
)
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Customer Reviews for ECOVACS Robotics - DEEBOT OZMO 610 App-Controlled Self-Charging Robot Vacuum & Mop - White
Customer Rating
2 out of 5
2
Vacumn part works, mopping feature doesn't
on December 4, 2019
Posted by: FJustice123
from Goodyear, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I actually bought a different Deebot and it stopped working so it was replaced with the OZMO610. I actually liked the interface of the first one better and the mopping feature on either is terrible. It cannot identify if it's on carpet or tile and is not worth the purchase. I would much rather have paid more for a better unit than either of these. Ecovacs customer service however, is very good.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 8, 2019
Hello,

Thank you for your feedback. While the Ozmo 610 will not avoid carpeting, the robot has sensors to automatically switch to mopping mode or stop dampening the cloth when on carpeting. We hope this helps clear up any confusion, but should you need any further assistance with the DEEBOT, please reach out to us at customerservice@ecovacs.com attention Steve where we're happy to help.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Our Most Used Appliance
on December 4, 2019
Posted by: JanSass1952
from Grey Eagle, MN
Gender:Female
Verified Purchase:Yes
I had no idea how much cat hair we were living with! Ozmo does an excellent job. I'm spoiled and won't live without one now.
Only negative comment is "he" frequently can't find his way back to the dock to recharge. We rescue him from random places!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Great features
on December 11, 2019
Posted by: Bulldawg Princess
from Vero Beach, FL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the Deebot because of a medical situation and impending surgery. Its a life saver!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Good for pet hair!
on December 11, 2019
Posted by: moffattj33
from Washington
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's good for pet hair! It does get stuck in some spots, so we just barricade those areas and let the vacuum do the chores for us!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Works great
on December 11, 2019
Posted by: Brian071862
from Denver, nc
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have a dog, so this has been great for routine vacuuming and washing
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Great Features
on December 17, 2019
Posted by: Imawan Surya
from Lippo Karawaci
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very usefull to support clean. Wash at home and recommended for others
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
unreliable
on January 18, 2020
Posted by: graygray11
from woodbridge, ct
I received this as a warranty replacement for the M88 model. M88 model had scheduling glitches. This is my 2nd replacement and it never makes it back to the charger. Cleans fine I guess if it would finish cleaning and make it back to charger. Just stops mid cycle for no apparent reason. No obstructions in its way. Nothing stuck in its wheels. Just stops and sits there. Plus the app is very glitchy.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,

We're sorry to hear about the trouble the robot has encountered. To help the robot on its journey home, please make sure to place the charging dock in an area pressed up firmly against a wall with a few feet of space clear on each side. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with the other trouble the robot has encountered.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
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