Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1 out of 5
4.1
(488 Reviews)
Open Ratings Snapshot
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product. 
(
376 out of 460
)
Best Buy Privacy Policy
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
4 out of 5
4
Works pretty well!
on December 18, 2019
Posted by: RudeMic256
from Westerville, OH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my first robot vacuum, and I am satisfied with it. I had some initial problems in getting this set up, some of which were not completely unexpected. It really doesn't work well on Wi-Fi networks that use Smart Connect (adaptive 2.4 GHz/5 GHz). So after turning that off, it connected more reliably. It also has had a few mapping bugs, like one in which is just thought all environments were circular and it was always going straight. It's also a little annoying that the robot goes offline after a few days. I would like to be able to start a clean like once a week from my phone, but often I need to go press a button in order to get it going again. Apart from that, lately, it is working without issues. I love how I can see where it has gone and control it from anywhere.
The cleaning performance is pretty solid. It could be a little more powerful to suck up things on carpet (even on max), but on the whole it gets the job done, and it is fun to watch! My 3-year-old daughter named it Puddle and treats it like a part of the family.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
Good Vacuum, poor app and app support
on December 18, 2019
Posted by: kccanuck84
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had good success with this robotic vacuum for about a month, until we changed our internet provider and had to re-connect the vacuum to our new wifi. After doing so, we lost functionality on the app, and the vacuum seemed to take on a mind of its own. It would stop randomly in the middle of a clean (and not due to being stuck) and put itself to sleep instead of returning to the dock. The vacuum wouldn't successfully complete a map build after several attempts, and therefore we didn't have the functionality of selecting a custom cleaning zone, etc. Disappointed and ultimately returned it. Too bad as the vacuum itself seemed pretty good. After reading other reviews it's apparent that Ecovacs needs to better support their APP!!!!!!!!!!
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,

We're very sorry to hear our app has been causing some trouble. Please reach out to us at customerservice@ecovacs.com attention Steve and we'll help diagnose and troubleshoot these issues immediately.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
It's more affortable but more difficult to use
on December 19, 2019
Posted by: dunalduck0
from Redmond, WA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am a software engineer myself but this little machine took me a long time to understand many of its key features. Deebot relies too much on the app but unfortunately their app's interface is difficult to navigate and use. It requires patience and practice to get most out of the app and the machine. The bright side, compared to Roomba machines, mapping works better than physical barriers, the basket is easier to clean, and Deebot is a bit quieter than Roomba 900 series. Overall, Deebot is a more affordable solution than Roomba.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,

We appreciate your feedback and suggestions on our app. We're glad to hear you've enjoyed the virtual boundary capabilities and have found the DEEBOT to be an affordable solution to vacuuming. Should you need any assistance with the robot, or have any questions, please reach out to us at customerservice@ecovacs.com and we'll be happy to help out.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Overall good value
on December 19, 2019
Posted by: jskk171455
from Chicago, IL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this for about a month and for the most part it works great! I will say you have to be careful with certain higher rugs or chairs/stools that the bot can’t quite fit through. I’ve had issues where it gets stuck when not at home either between chair legs or on a rug. I’ve also had issues with the virtual boundary not working but all and all it’s a good purchase and nice to have vacuuming done while you’re not at home!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2 out of 5
2
Broken after 1 month
on December 23, 2019
Posted by: Peter77777
from Los Angeles
Gender:Male
We used this lightly, maybe once per week. We cleaned it etc. At first it worked well, but now it just spins in circles and says “please help me out”. It isn’t stuck on anything it’s just spinning in circles. Also the app never worked for us despite many attempts.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,

We're sorry to hear the DEEBOT is acting up. Please check to make sure no dirt or debris have gotten caught in the front bumper which could be causing this behavior. If the problem continues, the D900 comes with a one year limited manufacturer's warranty and we can be reached at customerservice@ecovacs.com attention Steve to offer further assistance.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Good but limited
on December 30, 2019
Posted by: Jackie1234
from San Diego
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do like it, but MAYBE a more expensive one is worth it because you'll be able to have more options when selecting scheduled cleanings. This had a very simple selection - this only allows for day selection for a whole house clean. I need certain areas cleaned more frequently than others. Also have had to remap several times in the two months I've had it. Bothersome.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,

We appreciate the feedback and suggestions for the app. Should you ever have any questions about the DEEBOT or need any assistance, please don't hesitate to reach out to us at customerservice@ecovacs.com where we'll be happy to help out.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Amazing Vacuum!!
on December 31, 2019
Posted by: Erickk1989
from Jackson, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have to say I am very surprised by the performance of this vacuum. I updated to the latest firmware and let it complete a full cleaning cycle and it works better than I expected. The app is easy to use and has great features like virtual boundaries to block out areas you want to avoid. I had the Deebot N79S and upgraded to this one and I am very glad I did. I will be getting a another one for my second floor and can highly recommend this vacuum to anyone.
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Great features but...
on December 31, 2019
Posted by: user456789
from Dallas, TX
Verified Purchase:Yes
This is a great robo vacuum but the lack of features in the app is what made me knock-off a star. Unlike its predecessor(s), the app for the 907 series doesn't let you navigate the robot to a specific area and spot clean. It didn't map my entire home (first floor) and that's why I would want the spot clean feature enabled.
Written by a customer while visiting ecovacs.com
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