Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1 out of 5
4.1
(488 Reviews)
Open Ratings Snapshot
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product. 
(
376 out of 460
)
Best Buy Privacy Policy
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
1 out of 5
1
Worst purchase ever
on December 17, 2019
Posted by: Hate to vacuum
from Fountain Hills
Gender:Male
Verified Purchase:Yes
Wish I had never spent the money on this. Always get stuck, it’s so annoying to the point we don’t use it anymore.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,

We're sorry to hear your experience with the 900 has been less than perfect. For this issue, we would recommend using the DEEBOT's virtual boundary abilities to block off trouble areas. Should you need any assistance with setting this up, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help out.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Best for small area carpet cleaning
on December 17, 2019
Posted by: Amjain2005
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am happy with the vaccum it cleans nicely my carpet area . The only problem I feel is when I need to clean hairs from brush roll . There should be something that hair are automatically cleaned
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
Works great
on December 17, 2019
Posted by: Mkatwood22
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought it a month ago and really like the integration with Alexa
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Very intelligent device
on December 17, 2019
Posted by: Lihui 2019
from Great falls Virgo
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The device is easy to set up and has a great feature to set up routine cleaning
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Good product
on December 17, 2019
Posted by: JoeGSanDiego
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The deebot 900 is very high and unable to get under furniture. The deebot has some connectivity issues that sometimes erase the schematic you design for your living space causing you to start all over again. Works on pet hair when you remove the roller attachment. Not very good at picking up dirt along the wall as it is round and doesn’t get along wall very well.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,

Thank you for the review. To help the robot clean along the walls, try using the edge cleaning mode which tells the DEEBOT to clean along the edges of the room. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with the other trouble the robot has run into.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Customer Rating
4 out of 5
4
Smarter than I thought
on December 17, 2019
Posted by: Gnahan0619
from Florida
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was pleasantly surprised how smart this vacuum is and how well it works. Only thing that was frustrating is creating the map for the first time in a large space and setting virtual boundaries.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5 out of 5
5
The future of smart homes is here!
on December 17, 2019
Posted by: BennyBi608
from Dane, WI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I purchased this to help us keep up with a busy family of 2 kids and a dog, and wow we are so happy we did! The map is creates of my home is invaluable with the virtual boundaries and the daily schedule allows us the flexibility we need to send Deebot to work on the daily without any hassle!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
3 out of 5
3
Does the nice clean job, Improvements can be made
on December 18, 2019
Posted by: Cleanyesitis
from New Jersey
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product worked as expected and cleaned my wood floor nicely. here are some improvements should be made. Charging indication or voice notification, I saw the cleaner return back to the charging station, but not perfect position, cleaner no longer moved, but I have no way to know if charging started or not. also battery life only run for about an hour, it should be longer.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,

Thank you for the review. We appreciate your suggestions for the robot. One way to check if the robot has properly docked is by looking at the app. On the DEEBOT page where the battery icon can be seen there should be a green lightning bolt on it when it is charging. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with any other trouble the robot has encountered.

Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
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