Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
5
Excellent device for keeping the house clean
on December 16, 2019
Posted by: JGS93GTAZ1
from Sahuarita, AZ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The mapping is a must with these cleaning robots. Deebot does a create job of mapping the rooms and adapts to any changes. It's amazing on a daily basis what this vacuum can suck up! Only issue I have is with a rug that has black borders, the deebot thinks its an edge and won't clean it or if it goes on it, it can't get out because its thinks its falling off a ledge. Just have to use the mapping feature to "zone" that rug out of the floor cleaning area.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: itsmehere07
from Atlanta GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] First time after starting it, i had trouble getting connected with phone app and recognizing the wifi network. After few attempts and reconnecting the robot, it worked and first time the fully charged battery dies in about 60 minutes vs the claimed time. Also the tiny brush in the front is throwing away the small pieces of dirt instead of allowing robo to collect it e.g. if there are cereals on the floor and the deebot is approaching to that area, before it gets sucked by robo, the brush swipe them away in the cleaned area or other direction and it never gets taken from the floor. Floor mapping works fine and selected area cleaning is also fine. Only complaint is not able to pick everything from the floor due to front rotating brush.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, January 30, 2020
Hello,
Thank you for the review. For this issue, try changing out the main brush with the direct suction inlet. This may help with the small particles that need picked up. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer you further assistance.
Best,
Ecovacs Customer Care
Thank you for the review. For this issue, try changing out the main brush with the direct suction inlet. This may help with the small particles that need picked up. If the issue persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer you further assistance.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: RubenCIPma
from San Diego
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago. I like the way it functions, but it goes offline often. Not sure why but you have to turn it off and on and hopes it goes back online. Once it does, there's a 50% chance that the map you worked so hard to create (adding boundaries) disappear. There is no good explanation for this on the instructions. Could be a better, more robust equipment.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,
We're sorry to hear about the offline trouble. When this happens, simply pull the screen down from top to bottom on the app homepage to refresh the robot and bring it back online. If the issue continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further.
Best,
Ecovacs Customer Care
We're sorry to hear about the offline trouble. When this happens, simply pull the screen down from top to bottom on the app homepage to refresh the robot and bring it back online. If the issue continues, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to assist you further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Klillico72
from Springfield, IL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an issue with the company I bought it from and Ecovac stepped in and fixed it. The robot itself does an amazing job.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Patrickg87
from Louisville, KY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this vacuum for about 6 months and use it almost every day. The only thing I have to do is move the mat at the front door but it is a big rubber mat and it gets stuck there. I love this vac and will shop ecovac when I am ready for another.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Deebotguru
from Spring, TX
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Been using this for a month now, it cleans well, maps my home perfectly and the feature I like the most is to be able to build virtual boundaries so that this bot doesn't enter a specific area in the home.
Only thing that I am not really happy about is the battery life. I have a 2800 sqft home and it takes 2 full charges to clean the whole home.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Mendezdav93
from Overland Park
Gender:Male
Verified Purchase:Yes
I bought this device 2 months ago and it is awesome, so useful and you don't need to worry too much about him.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: i am kb007
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this few months back, overall it does it job well for the price. I will start with the cons.
Cons :-
i. Supports only one map, if we select a specific area to be cleaned from the map robot starts cleaning and remove the whole map.
ii. wish there were support for multiple map, so i could use it for multiple levels ( main and upper floor )
iii. Sound alerts are too low to even recognize
iv. power of sucking is low
v. Batter power does not last long.
Cons :-
i. Supports only one map, if we select a specific area to be cleaned from the map robot starts cleaning and remove the whole map.
ii. wish there were support for multiple map, so i could use it for multiple levels ( main and upper floor )
iii. Sound alerts are too low to even recognize
iv. power of sucking is low
v. Batter power does not last long.
Pros:-
i. Could get into small areas.
ii. Integrates easily with Alexa and give commands through Alexa. Scheduling jobs is also easy
i. Could get into small areas.
ii. Integrates easily with Alexa and give commands through Alexa. Scheduling jobs is also easy
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,
We appreciate the feedback. While we do have models that support multiple maps, the DEEBOT 900 does not have this feature. For the suction trouble, try enabling the max mode in the app which increases the suction power of the robot by up to 2x. If the problems continue, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
We appreciate the feedback. While we do have models that support multiple maps, the DEEBOT 900 does not have this feature. For the suction trouble, try enabling the max mode in the app which increases the suction power of the robot by up to 2x. If the problems continue, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com