Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Customer Rating
4
Great cleaner but the software is a nightmare
on December 12, 2019
Posted by: Lee the tech guy
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received this as a wedding gift, and put it to use in my new home. If you lift or manually move the robot, it has to restart the whole tedious learning process over.
If you home is too large it cannot map the house correctly and will restart. If they fix this problem, this would be a perfect product.
No, I would not recommend this to a friend.
Written by a customer while visiting ecovacs.com
Posted by: Kathy Lee B
from Kalamazoo, MI
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with this purchase. Does a great job and the mapping feature works well.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4
Good Vacuum, Inconsistent within the same model
on December 12, 2019
Posted by: jonk915612
from Nashville
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought two of these vacuums and they clean great! The only issue I have is one of them hooks up to both apps, and the other only hooks up to one. The reason it is important they both hook up to both apps is because one of them allows me to choose and area not to clean. Please fix it!!!!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Krb04292004
from las vegas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really wanted to love this vacuum, but I can't run it when I am gone because I am constantly having the untangle the brush and get it out of corners.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 3, 2020
Hello,
Thank you for the review. To avoid the problem of the main brush getting tangled, try using the direct suction plate instead of the main brush option. Simply remove the main brush cover and main brush and attach the direct suction plate in its place. We hope this helps, but should you need further assistance please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to help.
Best,
Ecovacs Customer Care
Thank you for the review. To avoid the problem of the main brush getting tangled, try using the direct suction plate instead of the main brush option. Simply remove the main brush cover and main brush and attach the direct suction plate in its place. We hope this helps, but should you need further assistance please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to help.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: BrownDogDiva
from Albany, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Could not be happier. So glad I didn't by a brand at 2 or 3 times the price!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Reviewer4ecovacs
from NJ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product 3 weeks ago, while I love the map feature and operating the device remotely is such an amazing functionality. But it easily also get struck at certain spots which is very annoying!
Thanks
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: mikeoccaus
from Los Angeles, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] very good bot in comparison with other brand. This model is not easy to use for multi floor homes. New models have camera that prevent this bot hit the furnitures and damage them. The app is really good and help you manage and run device easily.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 23, 2020
Hello,
We appreciate your feedback on your experience with the DEEBOT so far. We're sorry to hear it has been less than perfect. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
We appreciate your feedback on your experience with the DEEBOT so far. We're sorry to hear it has been less than perfect. If you could please reach out to us at customerservice@ecovacs.com attention Steve we'll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: BayouBlessings
from LA
Gender:Female
Verified Purchase:Yes
I've had my new DeeBot for a while now. It's definitely better than the older models, which I have two. Once the bot mapped out the house I was able to use the "virtual boundary" tool for places I didn't want it to go. Right now I've got the area around the Christmas tree blocked. Also my house is very large and long, so I have the bedroom half virtually blocked. I use my older DeeBot to clean the bedroom areas. This robot does a pretty good job except I really need a larger dirt bin. I have 5 dogs, so poor little DeeBot gets full pretty quickly. I will say, the new design is great. It is easier to empty the dirt bin than the other previous bots. I am pleased with the newest of the Ecovac DeeBots. Keep up the good work! Your designs just get better and better!!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com