Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Average customer rating
4.1
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
242
4 Stars
142
3 Stars
40
2 Stars
37
1 Star
27
82%of customers recommend this product.
(
376 out of
460)
Customer Reviews for ECOVACS Robotics - DEEBOT 900 Wi-Fi Connected Robot Vacuum - White
Posted by: Pompanicstreet
from Florida
Gender:Male
Verified Purchase:Yes
This this is constantly stuck and can’t find her way home to recharge seriously developers need to beta test their algorithms.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, December 27, 2019
Hello,
We're sorry to hear the robot is struggling to return to the charging dock. Please make sure to locate the charging dock in an area pressed up firmly against a wall with a few feet of space clear on each side. If the trouble persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
We're sorry to hear the robot is struggling to return to the charging dock. Please make sure to locate the charging dock in an area pressed up firmly against a wall with a few feet of space clear on each side. If the trouble persists, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to offer further assistance.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: CarolP2771
from Kalona, IA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have only owned the Deebot for about a month, but I'm already asking myself why did I wait so long? This thing is amazing!!! I can't believe how much dust and dirt it picks up. We are very pleased with our purchase and would recommend it to anyone who is considering purchasing one.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Tejas_Desai
from Troy, MI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does a great job of cleaning and showing me where it has been cleaning. Didn't like that it keeps asking me to use another app which wants access to my contacts and phone and other personal information. Didn't like that the return to the charging station is too sensitive - it should lock or find its home when near the charger. I placed it on the charger and it just discharged further saying it can't find the charger - turns out it was <1/4" from the contact points to charge.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Zekeeevaro65
from Raleigh NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased a Deebot N79S about a year ago. It was my 1st robot vac so I didn’t want to spend a lot on something I wasn’t too sure about. I was very pleased with the N79S but also learned there were some features missing that I wanted. Through extensive research I was pointed back to the Deebot Line again. I now use the 900 series. The mapping and the fact that if the battery is low it will recharge and then return to complete the job is amazing. I’m also able to set areas, “no go zones” and schedule cleaning times. I love it! I have 3 floor in my house and now have 2 900 series vacs and still use the N79S on a floor with less challenging requirements. I highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Linda70000
from Gualala
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] i was so excited to get this vacuum but was quickly disappointed. Mine had constant issues saying it was offline and it wouldn’t respond, then it would be on the charger for days and said the battery was dead. I was able to have it map a path and was pleased with the feature. Never got it to run again as it was either offline, had an error on the app, or the battery was dead even though it had been on the charging station for days. I returned it. Seems I just got a defective vacuum.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, January 3, 2020
Hello,
We're sorry to hear the DEEBOT was causing some trouble and you decided to return it. Should you ever decide to try our brand again in the future we can be reached at customerservice@ecovacs.com to assist with any questions you may have or any trouble the robot may encounter.
Best,
Ecovacs Customer Care
We're sorry to hear the DEEBOT was causing some trouble and you decided to return it. Should you ever decide to try our brand again in the future we can be reached at customerservice@ecovacs.com to assist with any questions you may have or any trouble the robot may encounter.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Paysonhappy
from Payson, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago and I just love it. The mapping feature is the best. Love that I can just have it go clean an area.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: nidhinmnnn
Gender:Female
Verified Purchase:Yes
Deebot does do a good job at cleaning the floors, but every now then, it does get stuck or does stop due to low battery. Need to the vacuum on charge all day for it to work at night, otherwise it will lose its battery power. Good value for the price.
I would recommend this to a friend!
Response from ecovacs.comBy Customer Care, January 30, 2020
Hello,
Thank you for the feedback. We're glad to hear the DEEBOT has been a good value for you. For the getting stuck issue, we would recommend using the virtual boundary capability on the app to tell the robot not to go to areas it frequently gets caught up. Should you need any assistance with setting this feature up please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to help out.
Best,
Ecovacs Customer Care
Thank you for the feedback. We're glad to hear the DEEBOT has been a good value for you. For the getting stuck issue, we would recommend using the virtual boundary capability on the app to tell the robot not to go to areas it frequently gets caught up. Should you need any assistance with setting this feature up please reach out to us at customerservice@ecovacs.com attention Steve where we'll be happy to help out.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: derrick391
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The best robot vacuum i've owned for the money. Does a great job picking up everything and navigates around the home well.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com